BPO Human Capital Business Partner Job in Kenya

Our client, a global leader in Business Process Outsourcing is looking for a highly experienced Human Capital Business Partner who will establish a strategic partnership with operations and ensure human capital best practices to drive people measures to enhance operational performance.

Main Outputs and Responsibilities

1. Analyses trends and metrics and develops and implements solutions

  • Actively identifies gaps, proposes and implement changes necessary to cover risks through analysing reports on sick leave, absenteeism and attrition
  • Analysis of ratios per campaign and driving rightsizing in operations
  • Manages complex and difficult HR Projects cross-functionally

2. Provides day to day performance management guidance including coaching / counselling / career development / disciplinary action

  • To deploy performance development framework linked to reward Coach and educate all levels of the organization (including senior level) on Human Capital best practices
  • Identifying areas of development and facilitating training workshops
  • Driving employee engagement and performance management through 1-on-1’s

3. Building strong business relationships with internal clients

  • Acts as a single point of the contact for the employees and managers in the business unit
  • Proactively supports the delivery of Human Capital Processes at the client’s side
  • Weekly meetings with stakeholders to conduct a needs analysis and provide feedback on HC actions
  • Understands the client environment and the client resourcing requirements
  • Analyses client feedback and processes and use this feedback to ensure service enhancements
  • Engages with management team and pro-actively, responds to queries promptly and ensures that opportunities for improvements are actioned and measured
  • Performs a support role for the business by ensuring collaboration and pro-active communication between departments
  • Presentation of MBR and suggestions about change management
  • To provide meaningful reporting to facilitate business decisions

4. Compliance

  • Driving Employment Equity and ensuring adherence to policies
  • To ensure compliance to legal, business and client requirements

5. Acts as performance improvement driver and provokes positive changes in people management

  • Work closely with management and employees to improve work relationships, build morale and increase productivity and retention
  • Resolve complex employee relations issues and address grievances
  • Promotes performance management and calibration sessions
  • Proposes changes for continuous improvement

6. Participates in the evaluation and monitoring of training programmes to ensure success

  • Participation in the L&D training programmes (Step-Up, Elev8, Aspire, etc)
  • Analysis of speed to productivity
  • Designs succession plans for key talents and key job positions and looking at organisational skills and development

Size: Human Capital Business Partners generally have 1 HC Consultant working for them with a ratio of up to 200 agents in operations per HC Consultant.

Skills and Competencies

  • People Management Skills; mentor and drive people development; ensure high levels of employee engagement
  • Strong and adaptable communication skills with the ability to influence and motivate
  • Active Listening skills
  • Coaching Skills; ability to deliver constructive feedback
  • Planning and Organisational Skills; defining performance standards and meeting service levels; manage resources; good time management
  • Good interpersonal skills
  • Strong analytical abilities; ability to collate, manage and analyse data
  • Adaptability / Flexibility
  • Problem solving skills and adept at trouble shooting
  • Resilient approach and the ability to manage under pressure
  • Knowledge of legislative requirements
  • Excellent decision-making skills

Experience, Knowledge and Qualifications

  • Bachelor’s Degree in HR / Relevant course
  • Higher Diploma in HR.
  • Member of IHRM with Valid Practising Certificate.
  • 5-7 years’ experience in a Human Resources or Management role
  • Previous experience in a call centre advantageous
  • Strong MS Excel and PowerPoint skills

How to Apply

CLICK HERE to apply online

HR and Administration
Updated: October 9, 2018 — 2:54 pm