Engineering Service Manager (Kitchen and Laundry Solutions) Job in Kenya

Our Client is a registered company specializing in the provision of Kitchen and Laundry Solutions.

They seek to hire a Service Manager (Electrical or Mechanical Engineer) with the following experience.

Duties and Responsibilities

• Strategy implementation to achieve service excellence during installation and after sales.
• Create a strong team of technicians who are sound technically, motivated through regular trainings and understand service delivery levels.
• Create and offer to customers of Bronze, Silver and Gold service contracts with different terms of operations.
• Ensure good interaction with our suppliers to ensure that we are up to date with knowledge and tools.
• Achieve sufficient revenue out of the opportunities available in servicing our installations by sale of spares.
• Work with Sales Managers to ensure that our Services excellence add value to Sales process and brings huge goodwill.
• Management of operational tools and controlling and maintaining of spare parts stocks.
• Managing Repair and maintenance of machinery, equipment and appliances both for the organization and Customer either at site or in the Workshop. This may include preparing quotations, sourcing, modifications etc.
• Preparing Annual Maintenance Contracts and Free Maintenance Contracts Proposals.
• Planning and scheduling for execution to ensure timely deliveries and customer satisfaction.
• Documenting reports and maintaining daily, weekly and Monthly reports

Qualifications

• Bachelor’s Degree in Electrical or Mechanical Engineering.
• 10 Years working experience.
• Excellent communication and analytical skills and can work under pressure.
• Good customer service skills.
• Dynamic with good problem solving skills.
• Strong leadership and ability to couch and motivate teams.
• Good interpersonal skills.

How to Apply

Interested and qualified candidates who meet the above qualifications should send their application indicating their current Gross salary to jobs@jobsikaz.com.

Only shortlisted Candidates shall be contacted.