Engineering Service Manager (Kitchen and Laundry Solutions) Job in Kenya

Our Client is a registered company specializing in the provision of Kitchen and Laundry Solutions.

They seek to hire a Service Manager (Electrical or Mechanical Engineer) with the following experience.

Duties and Responsibilities

  • Strategy implementation to achieve service excellence during installation and after sales.
  • Create a strong team of technicians who are sound technically, motivated through regular trainings and understand service delivery levels.
  • Create and offer to customers of Bronze, Silver and Gold service contracts with different terms of operations.
  • Ensure good interaction with our suppliers to ensure that we are up to date with knowledge and tools.
  • Achieve sufficient revenue out of the opportunities available in servicing our installations by sale of spares.
  • Work with Sales Managers to ensure that our Services excellence add value to Sales process and brings huge goodwill.
  • Management of operational tools and controlling and maintaining of spare parts stocks.
  • Managing Repair and maintenance of machinery, equipment and appliances both for the organization and Customer either at site or in the Workshop. This may include preparing quotations, sourcing, modifications etc.
  • Preparing Annual Maintenance Contracts and Free Maintenance Contracts Proposals.
  • Planning and scheduling for execution to ensure timely deliveries and customer satisfaction.
  • Documenting reports and maintaining daily, weekly and Monthly reports


  • Bachelor’s Degree in Electrical or Mechanical Engineering.
  • 10 Years working experience.
  • Excellent communication and analytical skills and can work under pressure.
  • Good customer service skills.
  • Dynamic with good problem solving skills.
  • Strong leadership and ability to couch and motivate teams.
  • Good interpersonal skills.

How to Apply

Interested and qualified candidates who meet the above qualifications should send their application indicating their current Gross salary to

Only shortlisted Candidates shall be contacted.

Engineering and Technical
Updated: October 10, 2018 — 9:06 am