Head of Commercial Services Job in Kenya

Our client, a fast growing company in Western Kenya whose main mandate is to provide water and sewerage services in commercial terms, wishes to invite applications from talented, open-minded, self-driven and result oriented professionals to fill the position of Head of Commercial Services.

Job Purpose: Reporting to the Managing Director, the Head of Commercial Services will have the mandate of ensuring that the strategy for service delivery, revenue generation and collections is put in place and effectively implemented.

He/she will be responsible for effective billing and delivery of services to clients and oversee all debt management activities so as to ensure timely collection of monies due and minimise risk/exposure to the Company.

Key Duties and Responsibilities

  • Develop long-term business strategies and operating plans for the department in line with longer term goals and priorities;
  • Ensure provision of timely and high quality client services;
  • Develop and implement systems for positive customer relations management;
  • Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to revenue generation;
  • Promote new ideas and business solutions that result ¡n extended service to the existing and new clients;
  • Ensure the provision of comprehensive commercial information systems;
  • Ensure timely, complete and accurate reading and billing of services and subsequent collection;
  • Carry out customer surveys and propose improvements arising from feedback received;
  • Develop departmental policies, procedures, action plans and budgets in line with overall company mission and objectives;
  • Manage, lead and develop staff; and
  • Prepare relevant reports as required.

Person Specifications

  • A Master’s Degree in Business Administration;
  • A Bachelor’s Degree in a business related field;
  • Must be a member of a professional marketing body;
  • 8 years of experience with at least 3 years’ experience at senior management level;
  • Customer service skills;
  • Good business acumen; and
  • Coaching and mentorship skills.

The contract is 3 years renewable based on performance.

How to Apply

If you are interested in this challenging opportunity, please submit your application with a detailed CV, stating your current position, remuneration package, e-mail and telephone contacts quoting the job title/reference in the field of interest directly to executiverecruitment@ke.pkfea.com by 26 October 2018.

Applicants are encouraged to view detailed JDs for the positions in the following link: http://www.pkfea.com/index. php/job-vacancies.

PKF will only process applications submitted through the online address given, and only shortlisted candidates will be contacted.

Job Summary:
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Western Kenya

Western Kenya

Western Kenya

Business Administration
Updated: October 12, 2018 — 1:17 pm