World Vision ICT Systems Administrator Job in Nairobi, Kenya

World Vision

ICT Systems Administrator

Karen, Nairobi, Kenya

Purpose of the position: The purpose of this position is to ensure the effective planning, design, implementation, and maintenance of mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex business systems.

Major Responsibilities:


  • Develops strategies to manage the frequency of appropriate support package/patch application.
  • Monitors health of systems and provides appropriate recommendations, when required.
  • Coordinates and validates activities.
  • Manages user access to, systems, servers, and files.
  • Administers the set-up of new profiles, creates and updates access permissions and maintains user accounts.
  • Installs, configures and maintains system hardware and software components.

Design / Develop

  • Analyzes, designs, develops, and documents systems to meet business requirements.

Technical Requirements

  • Supervises the monitoring procedures and evaluates problems identified by team members.
  • Determines infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.
  • Identification of issues regarding impact of and integration with existing architecture, processes and systems.


  • Provides Level 2 production support to the field.
  • Supervises the IT Officer Customer Support in the field
  • Diagnoses escalated problems or escalates, when needed.


  • Makes recommendations to improve security and participates in investigations as needed.

Business continuity

  • Designs and assists in the development of a comprehensive disaster recovery plan both for Karen and the field.
  • Assists in the development of disaster recovery plans with service providers in regard to enterprise

Policies, Procedures and Standards

  • Supports and helps establish systems environment standards.
  • Works with auditors, security groups, and data owners to make sure of governance, regulations, and compliance to policies and procedures.

Other Competencies/Attributes:

  • Fast thinker and able to make rational decisions even under pressure
  • Fast learner and always a step ahead in terms of IT security
  • Team Player
  • Committed person
  • Able to communicate effectively

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Educational requirement: Bachelor’s Degree in Computer Science/Information Technology or related field
  • Technical Requirement: Technical Training qualifications required: MCSE or MCITP, CCNA, VMware ESXi and VCenter Server administration, Lotus Domino administration, HP Blade System Solutions Support certification or equivalent experience.
  • Certification: CISA or CISM certification will be an added advantage
  • Experience: At least 3 – 4 years of experience in busy IT office. 2 years as Systems Administration.
  • Good working knowledge of office automation applications (Microsoft Office) and
  • Excellent communication and inter-personal skills. Must be able to work in a multi-cultural environment
  • Excellent analytical, problem solving and negotiation skills
  • Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities
  • Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively
  • Excellent time-management skills. Able and willing to meet deadlines.
  • Ability to work in, and contribute to, team building environment
  • Must be willing to travel to various locations in Somalia, and to live under harsh conditions
  • Must be able to speak, understand and write fluent English

How to Apply

CLICK HERE to apply online

Closing Date: 23-Oct-2018

ICT and Technology, NGO and UN
Updated: October 16, 2018 — 2:05 am