Inbound Call Center – Account Supervisor
Reports to the Service Delivery Manager
Purpose of the role: Reporting to the Service Delivery Manager, the incumbent will be responsible for effectively supervising, managing and supporting the Inbound Call Centre Agents to ensure the defined Operations departmental standards and measures are achieved, with a view to enhancing customer experience.
Ensure that a customer focused, high-performance, high-commitment environment is developed throughout the call centre operation.
- Provide hands-on support and guidance to staff