Customer Relations & Administration Officer Job in Kenya (60K)

Customer Relations & Administration Officer

Purpose of the Job: Provide and promote efficient and Professional Overall Operations and support services to the company.

Salary: Ksh 60,000 + Medical cover

Location: Nairobi

Main Duties and Responsibilities

Customer Relations

• Ensuring that workspace is fully operational and processes are running smoothly
• Handling the Reception and welcoming walk in clients who have come in for a tour of the space.
• Open and maintain customer accounts by ensuring all relevant account information
• Resolve product or service problems and/or provide alternatives within set time frames
• Recommend potential products or services to management by collecting and analyzing customer needs
• Generate sales leads for our Marketing team to follow up.
• Build sustainable relationships of trust through open and interactive communication and working towards and maintaining 100% occupancy.
• Communicating to members and ensuring highest levels of members satisfaction.
• Implement and maintain periodic Customer Service Index
• Meet personal sales and churn targets
• Be the liaison of clients upgrading, cancelling contracts and coordinate invoice dispatch and payment are current and also deposit upgrades or refunds

Administration

• Liaise and negotiate with vendors and contractors including catering, cleaning, security, network, maintenance, and building ownership.
• Manage the coworking space including consumables supply, facility cleanliness, equipment maintenance etc
• Ensuring the space is kept neat and tidy and provides a welcoming and professional environment in which to meet and work.
• Office Space management, including responsibility for security, access (members, staff and guests) and health and safety.
• Management of external contracts with Service Providers, including telephone, printing/photocopying, utilities and building services e.g. air conditioning, Lift Management.
• Ensuring all the Monthly utility bills are forwarded on time and payments are done on time this Includes Electricity, Internet & Printing
• Ensuring all Mint Hub Licenses are renewed annually and on time.
• Organising repairs at the office space with the Contractor and informing the respective members if need be.
• Organising Parking Slots for new members with the management and resolving parking issue with the Members
• Supervising Office Assistants who are responsible for ensuring cleanliness of the space and making Office tea.
• Supervising the Security officer and ensuring all the Security standard operating procedures are followed
• Ensuring building and member safety as it relates to fire and emergency plans.
• Maintaining and Updating office Inventory, Furniture & equipment in liaison with the Accountant
• Receiving mail and packages on behalf of the Members and forward to the individual Members
• Coordinate and host external events to take place in the space (such as workshops, networking events, lunch and learns, etc)

Requirements

• Business degree or equivalent
• 5 years’ experience in an administrative role in a busy customer oriented environment
• People management skills
• An eye for detail
• Strong customer service orientation
• Assertive and an execution superstar
• Outgoing

How to Apply:

Qualified candidates should send their applications to info@leeandmyles.com so as to reach us on or before 10th December 2018 quoting “CUSTOMER RELATIONS & ADMIN OFFICER” on the email subject line.

Only shortlisted candidates will be contacted.