Customer Relations & Administration Officer Job in Kenya (60K)

Customer Relations & Administration Officer

Purpose of the Job: Provide and promote efficient and Professional Overall Operations and support services to the company.

Salary: Ksh 60,000 + Medical cover

Location: Nairobi

Main Duties and Responsibilities

Customer Relations

  • Ensuring that workspace is fully operational and processes are running smoothly
  • Handling the Reception and welcoming walk in clients who have come in for a tour of the space.
  • Open and maintain customer accounts by ensuring all relevant account information
  • Resolve product or service problems and/or provide alternatives within set time frames
  • Recommend potential products or services to management by collecting and analyzing customer needs
  • Generate sales leads for our Marketing team to follow up.
  • Build sustainable relationships of trust through open and interactive communication and working towards and maintaining 100% occupancy.
  • Communicating to members and ensuring highest levels of members satisfaction.
  • Implement and maintain periodic Customer Service Index
  • Meet personal sales and churn targets
  • Be the liaison of clients upgrading, cancelling contracts and coordinate invoice dispatch and payment are current and also deposit upgrades or refunds


  • Liaise and negotiate with vendors and contractors including catering, cleaning, security, network, maintenance, and building ownership.
  • Manage the coworking space including consumables supply, facility cleanliness, equipment maintenance etc
  • Ensuring the space is kept neat and tidy and provides a welcoming and professional environment in which to meet and work.
  • Office Space management, including responsibility for security, access (members, staff and guests) and health and safety.
  • Management of external contracts with Service Providers, including telephone, printing/photocopying, utilities and building services e.g. air conditioning, Lift Management.
  • Ensuring all the Monthly utility bills are forwarded on time and payments are done on time this Includes Electricity, Internet & Printing
  • Ensuring all Mint Hub Licenses are renewed annually and on time.
  • Organising repairs at the office space with the Contractor and informing the respective members if need be.
  • Organising Parking Slots for new members with the management and resolving parking issue with the Members
  • Supervising Office Assistants who are responsible for ensuring cleanliness of the space and making Office tea.
  • Supervising the Security officer and ensuring all the Security standard operating procedures are followed
  • Ensuring building and member safety as it relates to fire and emergency plans.
  • Maintaining and Updating office Inventory, Furniture & equipment in liaison with the Accountant
  • Receiving mail and packages on behalf of the Members and forward to the individual Members
  • Coordinate and host external events to take place in the space (such as workshops, networking events, lunch and learns, etc)


  • Business degree or equivalent
  • 5 years’ experience in an administrative role in a busy customer oriented environment
  • People management skills
  • An eye for detail
  • Strong customer service orientation
  • Assertive and an execution superstar
  • Outgoing

How to Apply:

Qualified candidates should send their applications to so as to reach us on or before 10th December 2018 quoting “CUSTOMER RELATIONS & ADMIN OFFICER” on the email subject line.

Only shortlisted candidates will be contacted.

Business Administration, Sales and Marketing
Updated: November 22, 2018 — 7:46 am