Lead Generator Job in Mombasa, Kenya

Job Title: Lead Generator

Location: Mombasa

Main Purpose of Job: To provide direct support to the Commercial Manager by making cold calls and booking appointments for the commercial team to ensure that the department meets its targets.

Key Responsibilities

• Complete and maintain accurate sales forecasts, data gathering and reports as instructed by the Commercial Manager
• Conduct Post Commercial sale follow ups
• Conduct customer needs, analysis, research of customer requirements
• Participate in Commercial department meeting and take responsibility for sales improvement initiatives and other assigned action items
• Conduct regular customer review calls as per customer review procedure and follow up as necessary
• Assist in customer escalation as per escalation procedure
• Perform customer routine follow up calls to hit Commercial Department Goals
• Support in Commercial department projects including proposals, tenders and tele sales
• Identify areas of improvement and enhancement in the commercial department analysis reports assist in creating and implementing solutions
• Ensure Commercial administration duties are performed accurately and on time
• Collect and report post sales customer information and issues
• Answer all incoming customer calls in a professional and efficient manner.
• Identify potential customer needs/ opportunities to grow our business.
• Conduct follow up calls on a daily basis to customers who have expressed an interest in our services
• Respond to customer/ client emails in a professional manner.
• Work closely with the internal team members and external Sales team to ensure high customer satisfaction.
• Manipulate and manage spreadsheets.
• Strong phone presence and experience dialling dozens of calls per day
• Perform any other duties assigned by the Commercial Manager

Skills and Knowledge Job Demands

Minimum Academic Requirement

• University graduate with a relevant business qualification

Other Specialist Training or Certifications

• Diploma in sales and marketing, Customer Care, Business development or any other relevant certification

Minimum Years of Relevant Experience

• At least 2 years’ experience in service industries.
• One Year Sales Experience or some level of customer service experience

Skills & Competencies

Competencies

• Working Knowledge of Microsoft, Word Excel, PowerPoint
• Excellent Customer care skills and interpersonal skills
• Time management and prioritizing skills
• Strong written and verbal communication skills
• Ability to solve complex problems effectively
• Strong analytical, detail-oriented skills

If you qualify for the above, kindly send your CV to recruit@hrmconnection.com on or before 1st December 2018.

Only shortlisted candidates will be contacted.