Lead Generator Job in Mombasa, Kenya

Job Title: Lead Generator

Location: Mombasa

Main Purpose of Job: To provide direct support to the Commercial Manager by making cold calls and booking appointments for the commercial team to ensure that the department meets its targets.

Key Responsibilities

  • Complete and maintain accurate sales forecasts, data gathering and reports as instructed by the Commercial Manager
  • Conduct Post Commercial sale follow ups
  • Conduct customer needs, analysis, research of customer requirements
  • Participate in Commercial department meeting and take responsibility for sales improvement initiatives and other assigned action items
  • Conduct regular customer review calls as per customer review procedure and follow up as necessary
  • Assist in customer escalation as per escalation procedure
  • Perform customer routine follow up calls to hit Commercial Department Goals
  • Support in Commercial department projects including proposals, tenders and tele sales
  • Identify areas of improvement and enhancement in the commercial department analysis reports assist in creating and implementing solutions
  • Ensure Commercial administration duties are performed accurately and on time
  • Collect and report post sales customer information and issues
  • Answer all incoming customer calls in a professional and efficient manner.
  • Identify potential customer needs/ opportunities to grow our business.
  • Conduct follow up calls on a daily basis to customers who have expressed an interest in our services
  • Respond to customer/ client emails in a professional manner.
  • Work closely with the internal team members and external Sales team to ensure high customer satisfaction.
  • Manipulate and manage spreadsheets.
  • Strong phone presence and experience dialling dozens of calls per day
  • Perform any other duties assigned by the Commercial Manager

Skills and Knowledge Job Demands

Minimum Academic Requirement

  • University graduate with a relevant business qualification

Other Specialist Training or Certifications

  • Diploma in sales and marketing, Customer Care, Business development or any other relevant certification

Minimum Years of Relevant Experience

  • At least 2 years’ experience in service industries.
  • One Year Sales Experience or some level of customer service experience

Skills & Competencies


  • Working Knowledge of Microsoft, Word Excel, PowerPoint
  • Excellent Customer care skills and interpersonal skills
  • Time management and prioritizing skills
  • Strong written and verbal communication skills
  • Ability to solve complex problems effectively
  • Strong analytical, detail-oriented skills

If you qualify for the above, kindly send your CV to recruit@hrmconnection.com on or before 1st December 2018.

Only shortlisted candidates will be contacted.

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Sales and Marketing
Updated: November 18, 2018 — 3:05 pm