Luganda Speaking Call Center Agents Jobs in Nairobi

               

Luganda Speaking Call Center Agents (Residing in Kenya)

Location: Nairobi

Our client, an international organization who is a leading provider of data services is seeking to recruit Luganda Speaking Call Center Agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about the client’s products and community standards
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Investigate and resolve issues that are reported on client platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce client’s Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

  • Between 18-28 years
  • Must speak English and Luganda.
  • Must come from a low-income community
  • High school education mandatory. College education an advantage
  • Must be currently unemployed or working as a casual
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region

To apply, click on the following link https://flexi-personnel.jb.skillsmapafrica.com/Job/Index/27110 on or before 24/12/2018

NB: Flexi Personnel does not charge candidates for job placement



Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
Job Expiry Date
Job Details
Job Location
Nairobi

Nairobi, Kenya
N/A

Nairobi County

Kenya
Sales and Marketing
Updated: December 18, 2018 — 4:07 am