Poly Containers Service Center Manager Job in Kenya

Job Title: Service Center Manager

Job Description: Service Center Manager attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job functions:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals

Requirements:

  • Proven customer support experience
  • Worked with in similar position in the similar setting
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Degree or Diploma in electronics is an added advantage

Send your CV to hr@polycontainers.co.ke

Deadline is 11th December 2018

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Updated: December 9, 2018 — 8:30 am