Revenue Assurance and Fraud Officer Job in Kenya

Position: Revenue Assurance and Fraud Officer

Job Purpose: Perform and manage all internal controls for Fraud to ensure mitigation of fraud loss, financial exposure, errors and omissions. Institutionalize best in class Fraud mitigation processes in line with Group RAFM Governance Guidelines to achieve high levels of compliance, cash benefits by mitigating fraud risks through effective implementation of control environment and thus closing various loop holes detected, identifying and closing ongoing frauds.

Detect, report, close and take proactive steps to prevent further occurrence of issues by closely liaising with CFT strictly in a time-bound manner.

Skill Set

  • Strong analytical, technical and reporting skills
  • Proficient in querying a large amount of data using SQL queries
  • In-depth knowledge of GSM Networks, IN and IT Billing & Provisioning Systems
  • Good understanding of data models and various IT platforms/solutions
  • Should be able to work and deliver under pressure and squeezed timelines
  • Take ownership for the work assigned and have good follow through skills
  • Ability to consistently deliver accurate results on-time and hold others accountable
  • Demonstrate ability to work in an ambiguous and fast paced environment
  • Ability to successfully engage in multiple initiatives and manage multiple priorities
  • Exceptional eye for details
  • Ability to work effectively in a team environment as well as individually
  • Quick learner to develop strong product knowledge and entire product lifecycle
  • Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among project stakeholders
  • Should be able to do risk analysis and document the business requirements and formulate the business processes
  • Project management and planning skills
  • High integrity is mandatory
  • Should be able to re-define priorities and take deviations in order to support business exigencies

Daily Deliverables

Expected End Results and Major Activities

Fraud Compliance Universe adherence.

  • Maintain high levels of compliance above 95% for Fraud controls
  • Implement, review, modify and manage Fraud Controls SOPs to cover emerging risks and better management of existing risks

Institutionalize Best Practices & Leverage Group Synergies

  • Roll out Group wide initiatives
  • Project management for major system launches to do comprehensive risk analysis and ensure First Time Right
  • Access knowledge base and key learning’s from across OpCos, standards UAT templates and already implemented processes for compliance

Contribute to Cash Benefits for the business

  • Detect and plug fraud loss
  • Identify and plug potential loop holes
  • Continuous review of service paths and revenue paths and contribute to evolve Fraud Control Environment to cover emerging risks and better manage existing ones

Ensure First Time Right implementation of new products

  • Liaise with CFT to understand the complete architecture, end to end service path and revenue path, do risk analysis and formulate and perform UAT cases
  • Highlight to business the emerging risks and liaise with CFT to develop new control environment (primary as well as secondary) to mitigate the same

Develop RA team Knowledge Base

  • Provide relevant functional and technical Training & develop Knowledge Base across operations
  • Evaluate new technologies like 3G, MNP etc. and realign Fraud processes and controls for continuous risk mitigation

Issue Closure

  • Close loop with CFT for fast closure of issues
  • Escalate appropriately when required through proper hierarchy
  • Take ownership to get issues closed
  • Ensure proper and correct RCA

Accurate Reporting

  • Provide weekly/monthly reports & compliance submission in a timely manner as required by business and Group RAFM
  • Report on all fraud loss incidents to management

Internal Audit Score

  • Should strictly be satisfactory or above


  • Performing all Fraud Management controls within the fraud universe that are not covered by the FMS
  • Deep dive of exceptions highlighted by RA & FMS controls
  • SIM Box detection & management – Reduce average SIM Box duration on network to <2 hours
  • Manage ‘whistle blower’ alerts from hotline/ email – Open ‘case’ for all fraud alerts received form hotline/ email and investigate till conclusion or handover to Internal Audit (if staff involvement is identified)
  • Fraud collaboration with Law Enforcement Agencies
  • On site fraud investigations – interviews, visits to offsite locations
  • Fraud risk assessment for new products & services
  • E1 (ISDN) configuration checks
  • Perform quality check for fraud proof features on printed airtime vouchers
  • Fraud test calls
  • Mystery Shopping
  • Daily monitoring for high number of calls to premium to destinations, high number of manual adjustments, SIM Swaps, Logs of resetting customer PINs, HUR and NRTRD, HLR Logs for subscriber profile/service profile modifications, voucher activations vs. sales, unauthorized APIs, user IDs having rights which are not approved as per DoA, prepaid IMSIs defined as postpaid, numbers configured under test/staff/discounted tariff plans, APNs bypassing IN/Billing,
  • Maintain log of Tip Offs received and investigation carried out thereby
  • Analyze all alerts received from GSMA Fraud Forum
  • Review SMSC short codes configured with business approved short codes

Education and Experience:

  • Degree in computer science from reputed university
  • Advanced Excel preferred
  • Experience of 3 years in similar position

How to Apply

In case you believe your career objective match this exciting position, please forward your application and detailed c.v stating your current position, remuneration, contact details by 5pm on 28th December 2018

Only shortlisted candidates will be contacted.

ICT and Technology
Updated: December 22, 2018 — 9:16 am