Sales Relationship Manager (Horticulture) Job in Kenya

Vacancy: Sales Relationship Manager (Horticulture)

Job Ref: VN/SE/4

About our client: Our client is a large scale grower and exporter of premium fresh produce in Kenya. They are looking for a dynamic, motivated, reliable, tolerant, and determined Sales Relationship Manager who has outstanding customer service skills to handle client relation management.

Duties and Responsibilities

  • Order management and client communication.
  • Customer relationship management.
  • Preparation and analyzing of sales reports and trends.
  • Attend weekly sales meeting to present reports.
  • Attend daily planning meeting to confirm daily activity.
  • Maintain optimum communication and relation with clients.
  • Initiate and develop a strong relationship with customers.
  • Determine customers’ needs and collect customer feedback in relation to vegetable orders.
  • Brief the senior management on any important matters arising from communication with clients.
  • Promote new product, commercial trials and develop sales volume in kilos, prices and turnover.
  • Prepare and discuss daily pack-plans with Planning Manager.
  • Ensure customer has shipping documents and daily confirmation.
  • Confirm previous day shipments were as per plan and advise clients of any difference.
  • Send order confirmations to customers on a daily basis.
  • Offer customer weekly availability including any extras.
  • Liaise with clients on day to day adjustment on orders.
  • Weekly crop walk to explore specific needs and anticipating new opportunities.
  • Manage and develop local sales.
  • To optimise quality of service, business growth, and customer satisfaction.
  • Input new orders and any amendments into the computer system
  • Ensure debtors list is in control and payment are regular.
  • Generate weekly packaging requirements.
  • Keep Ops Specs updated regularly.
  • Keep computer system updated with prices, products and client details.
  • Implement new IT system.
  • Confirm space booking and send flight details to the pack house.
  • Confirm quantities with documents team.
  • Truck logistics- making sure trucks leave farm on time and arrive at airport at correct time.
  • Liaise with pack house manager to allocate trucks daily to farms.
  • Advise shipping agents on volumes for the next day.
  • Monitor the claims sheet and ensure it is updated and discuss with Commercial Manager.
  • Raise paperwork so claims can be signed off by commercial manager.

Qualifications, Experience and Skills

  • Degree in Business or its equivalent.
  • A minimum of 3 years’ experience in local sales is essential.
  • Should possess high level of integrity and dependability with a strong sense of urgency and results-orientation.
  • Should be able to handle the roles of a planning manager as and when required.
  • Should have a clear force on quality.
  • Must be very good with technology i.e. Ms Excel, whatsapp and emails.
  • Experience in client relationship management is a MUST.
  • Should have excellent strategic planning skills.
  • Excellent communicator with strong verbal and written English.

Remuneration: An attractive salary is on offer dependent on skills, qualifications and experience.

How to Apply

To apply, send your CV in word format with a recent photograph of yourself embedded in the top right hand corner.

Attach an application letter demonstrating how your skills, experience and qualifications are transferrable to the role.

All documentation is to be emailed to quoting the Job Reference in the subject header of your mail.

ONLY short listed candidates will be contacted

Job Summary:
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Approx. Salary
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Job Location

Nairobi, Kenya

Nairobi County

Business Administration, Agriculture and Agribusiness, Sales and Marketing
Updated: December 9, 2018 — 9:30 am