Call Center Sales Support (Solar Products) Jobs in Nairobi

Position: Call Center Sales Support (Solar Products)

Location: Nairobi

Nature of Job: Full time

No Required: 10

Job Summary: The call center sales agents will be involved in telesales of our client’s solar products. They will make calls to customers to sell and market the products as well as resolving customers’ issues.


  • Telesales
  • Meet and exceed set targets
  • Explain the solar products to customers
  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Manage and resolve customer’s complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Obtain client information by answering telephone calls; interviewing clients; verifying information
  • Inform clients by explaining procedures; answering questions; providing information.
  • Accomplish sales and organization mission by completing related results as needed
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Key Qualifications and Skills

  • Degree/ Diploma in any field with call center/ customer service experience
  • 2-3 Years’ experience as a call center agent in a busy working environment
  • Those who have sold solar products will have an added advantage
  • Excellent Verbal Communication
  • Phone Skills
  • Listening Skills
  • Data Entry Skills
  • Negotiation skills
  • Selling skills
  • Customer Service
  • Attention to Detail
  • Professionalism
  • Multi-tasking

If you meet the above qualifications, skills and experience send CV to

Only the shortlisted candidates will be contacted.

Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
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Job Details
Job Location

Nairobi, Kenya

Nairobi County

Sales and Marketing
Updated: January 12, 2019 — 7:58 am