Hotel General Manager Job in Mombasa

Position: General Manager

Location: Mombasa

Industry: Hospitality

Our client, a 3-star hotel which is one of the biggest attractions that offers impeccable service and all the essential amenities is looking to recruit a General Manager.

Duties and Responsibilities

  • Oversee the general operations of the hotel
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Handling complaints and oversee the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
  • Developing improvement actions, carry out costs savings.
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
  • Prepare a monthly financial reporting for the owners and stake holders.
  • Draw up plans and budget (revenues, costs, etc.)
  • Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Qualifications and Experience

  • A Degree in Hotel Management or a related field
  • At least 15 years’ experience in the hospitality industry, with significant luxury and international experience
  • The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
  • Available to work when needed, including weekends, holidays, and nights.
  • And least 7 years of experience as a General Manager or Asst. General Manager.

To apply, CLICK HERE on or before 5 February 2019.

NB: Flexi Personnel does not charge candidates for job placement


Business Administration, Hospitality and Food Industry
Updated: January 27, 2019 — 9:44 pm