One Acre Fund Customer Engagement Officer Job in Kakamega, Kenya

One Acre Fund

We are an international non-profit that works in Kenya, Rwanda, Burundi, Tanzania, Uganda, Malawi and Zambia. In these countries, our 5,000+ strong staff serves over 500,000 smallholder farmers and enables them to grow their way out of hunger and poverty.

Customer Engagement Officer

Job Location: Kakamega

Reports To: Pod Lead

Organization Description: Most of the world’s poor are farmers, representing the largest and most uniform group of poor people in the world. One Acre Fund is a growing NGO in Kenya, Rwanda, Burundi, Uganda, Malawi, Zambia and Tanzania that is innovating a new way of helping farm families to achieve their full potential.

Instead of giving handouts, One Acre Fund invests in farmers to generate a permanent gain in farm income. We provide farmers with a “market bundle” that includes education, finance, farm inputs and solar lights, and market access.

Our program is proven impactful-every year, we weigh thousands of harvests and measure 50-100% average gain in farm income per acre. We have laser-like focus on generating better lives for the people that we serve.

We are growing quickly. In ten years, we have grown to serve over 600,000 farm families with more than 6,000 full-time field staff. Our approach has won widespread validation, winning grants from The MasterCard Foundation and Gates Foundation.


Job Description: The Customer Engagement Officer will professionally receive phone calls or emails from both prospective and current clients, as well as One Acre Fund’s field staff. He/she will record case details and any actions taken to resolve the case accurately in Customer Engagement’s ticketing system.

Your Role

Primary Duties of the Customer Engagement Officer

  • Professionally receive phone calls or emails from both prospective and current clients as well as One Acre Fund field staff
  • Record case details and any actions taken to resolve the case accurately in Customer Engagement’s ticketing system
  • Provide clients with information relating to their loan package with One Acre Fund
  • Resolve others cases such as phone number changes
  • Check to see if caller or email requester has previously recorded cases

Our Requirements

Candidates who fit the following criteria are strongly encouraged to apply:

  • Form four certificate (A diploma or a degree will be an added advantage)
  • Previous experience working in a call centre
  • Creative problem-solving skills
  • Excellent communication skills (both verbal and written)
  • Attention to detail
  • Ability to work under pressure
  • Ability to be flexible, fast and efficient
  • Demonstrated computer skills in email, internet usage, Microsoft Office Suite
  • Knowledge of CRM software and soft phone software
  • Language: Kikuyu, Kalenjin and Luo speakers have an added advantage

Application Procedure

If you feel motivated to work for One Acre Fund as the Customer Engagement Officer and if you fulfill our requirements for this role, we look forward to receiving your application by 29th January, 2019.

To apply, please CLICK HERE.

You will be prompted to a form that must be completed.

At the end of the form you will have the opportunity to write a motivational letter and upload your CV.

Please Note

You must be 18 years or older to qualify for any position at One Acre Fund.

One Acre Fund will never ask you for money in return for advancement in the recruitment process or for being offered a position.

Only shortlisted candidates will be contacted.

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Updated: January 15, 2019 — 1:16 am