Online Lending Customer Service Agent Job in Nairobi

Customer Service Agent

Gross Salary: competitive

Location: Nairobi

Our client is a new entrant into the Kenyan market offering an online lending platform.

They seek to recruit customer service agents to offer support to clients and manage the sales processes.


  • Customer service by phone (incoming and outgoing calls), e-mail and chats;
  • Providing information and educating customers about the products offered by the Company;
  • Offer the Company’s products in the course of contact with customers and using the opportunity of cross-selling the available products;
  • Implementation of the determined indicators in the area related to the quality of customer service, efficiency and productivity;
  • Processing of online loan applications;
  • Processing of MOU documentation with cooperating companies
  • Providing basic technical support to clients
  • Ensuring customer service at the highest level in accordance with applicable customer service standards and internal procedures
  • Reporting any technical problems to the immediate Manager without delay;
  • Building long-term relationships with clients
  • Building a positive company’s reputation


  • 1-year experience in telephone customer service gained in the banking sector or consumer loans
  • Attitude to achieve the set goals (individual and group)
  • Good knowledge of MS Office programs (Word, Excel)
  • A high sense of responsibility, accuracy and commitment
  • High level of self-discipline
  • Ability to build interpersonal relationships
  • Ability to work in a team
  • Advanced knowledge of English
  • High level of empathy

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service Agent) to on or before 31st January 2019.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted

Banking Insurance Investments, Business Administration, Sales and Marketing
Updated: January 19, 2019 — 8:40 am