Social Media Manager / Customer Care Executive Job in Kenya

Social Media Manager / Customer Care Executive

We are a professional waste management company that also offers pest control and cleaning services for residential, commercial and industrial clients.

Job Brief: We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

Responsibilities

  • Perform research on current benchmark trends and audience preferences
  • Design and implement social media strategy to align with business goals
  • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
  • Monitor SEO and web traffic metrics
  • Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
  • Communicate with followers, respond to queries in a timely manner and monitor customer reviews
  • Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
  • Suggest and implement new features to develop brand awareness, like promotions and competitions
  • Stay up-to-date with current technologies and trends in social media, design tools and applications

Requirements

  • Proven work experience as a Social media manager
  • Hands on experience in content management
  • Excellent copywriting skills
  • Ability to deliver creative content (text, image and video)
  • Solid knowledge of SEO, keyword research and Google Analytics
  • Knowledge of online marketing channels
  • Familiarity with web design
  • Excellent communication skills
  • Analytical and multitasking skills
  • Graduate in business management or any other related field.

If you are up to the challenge, possess the necessary qualification and experience; please send your CV quoting the job title on the email to hresource@colnet.co.ke .

Kindly indicate current/last salary.



Job Summary:
Job Title
Job Category
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Company / Organization
Approx. Salary
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Job Location
Nairobi

Nairobi, Kenya
N/A

Nairobi County

Kenya
Communications and Media
Updated: January 12, 2019 — 11:42 am