Retail Shop Managers Jobs in Kitale, Kakamega and Eldoret

Sheer Logic Management Consultants is seeking to engage dynamic individuals for a Retail Shop Manager position for one of our clients.

Location: Kitale, Kakamega and Eldoret

Job Responsibilities:

  • Develop continuous improvement initiatives for all Walk-in customers and maintain highest service standards
  • Conduct real-time monitoring of the Walk-ins and manage the customer contact queue
  • Manage service delivery aligned to customer needs and business objectives
  • Forecast workload using historical data
  • Develop and implement a staff schedule/ roster for the Walk-ins
  • Conduct resource forecasting and scheduling
  • Monitor and maintain response time objectives
  • Communicate, improve interaction and escalate factors that impact on Customers’ experiences to appropriate Airtel departments
  • Ensure Customer complaints are addressed appropriately and resolution given within Service standards
  • Collate customer feedback and use it to improve service standards
  • Cascade all communications/information to CSEs
  • Ensure retention and issue resolution of any irate customer walk ins
  • Drive customer experience quality at the shops
  • Drive sales in the Walk in centers
  • Increase customer base in both prepaid and post paid categories
  • Contribute to, monitor and report daily productivity on all revenue generating activities
  • Identify flaws in current procedures and/or policies with a view of improvement
  • Through contact with the customers, give feedback on customer reactions to products and services rendered
  • Lead the team in sales activations to increase shop’s revenues
  • Achieve/exceed set targets

Skills & Knowledge

Educational Qualifications & Functional / Technical Skills

  • University Degree (with a business bias or equivalent)
  • Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.

Relevant Experience (Type of experience and minimum number of years)

  • University Degree in business or equivalent;
  • 5 years work experience, 2 years at supervisory level
  • IT literacy
  • Able to operate in a performance driven organization
  • Knowledge of English & Kiswahili

Other requirements (Behavioural etc.)

  • Natural Customer Service oriented; on delivery of an exceptional service experience
  • Strong analytical skills and problem solving skills
  • High personal standards and goal oriented
  • Excellent interpersonal and leadership skills
  • Effective communications skills
  • Excellent organizational and time management skills
  • Team player and captain
  • Young spirited; energetic and enthusiastic and Adaptive to change
  • Works well under pressure
  • Able to take responsibility, make prompt and informative decisions
  • Performance driven; aggressive to yield results

How to Apply:

If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 7th February 2019 to the Sheer Logic Management Consultants E- Mail recruitment@sheerlogicltd.com clearly marking – “Retail Shop Manager” and the name of the town.

Only short-listed candidates will be contacted.

Our Client is an Equal opportunity employer.

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Updated: February 2, 2019 — 11:07 am