Our client a leading solutions provider in the IT industry is looking to recruit a good ERP software support to join their dedicated team.
Duties and Responsibilities
- Installation, Configuration & Troubleshooting Of Software Components Remotely/On site
- Assess/evaluate client requirements against scope of project, manage project plan and schedule.
- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
- Troubleshooting Software/Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones
- Take calls from Global customers