Directline Assurance Sales & Business Development Officer Job in Kenya

Directline Assurance Company

We are looking for motivated and qualified professionals to fill the position of Sales & Business Development Officer.

Overall Purpose of the Job: The Sales & Business Development Officer is responsible for the delivery and achievement of set sales targets through identification of new opportunities, effective selling and closing sales, excellent customer service, retention of existing business and execution of operational services to customers at the company.

Key Roles and Responsibilities

  • Revenue and profit generation, including new business development for the company
  • Identify and develop new business from identified target sectors
  • Ensuring that all Active Policies are renewed on expiry
  • Maintain a Retention Rate of 90% of existing Active Policies by creating long term relationships with our clients
  • Ensure all Agents with Smartphones have downloaded the Mobile App and are active
  • Ensure growth per product line as per agreed budget
  • Identifying and recruitment of qualified insurance Agents in your branch in an effort to establish a commendable in house agency for our target business.
  • Develop targets and budgets for production per insurance intermediary and ensure that the said identified and allocated insurance intermediaries meet their targets.
  • Enhancing strong business ties with the independent insurance agents with a view of attaining a profitable business relationship.
  • Customer retention by creating long term relationships with our clients.
  • Providing and follow up of quotations on request for the various products.
  • Ensuring customer satisfaction and handling any issues that the intermediary may have with the company.
  • Ensure that the said identified and allocated insurance intermediaries meet their targets.
  • Promote the company’s products/services in general.
  • Act as the primary and principle liaison between the said insurance intermediaries and the company in all aspects of their business with the company.
  • Ensure delivery of high quality and timely reporting and sales strategy
  • Manage the Customer Service Assistants – Sales team
  • Any other responsibilities that will be communicated from time to time.

Person Specifications

Academic Qualifications

  • Master’s degree preferably MBA will be an added advantage
  • University degree preferably business related from an institution recognized by Commission for Higher Education
  • Minimum Overall Grade of C+ in KCSE

Professional Qualifications

  • AIIK Diploma/CII Diploma/Diploma in Insurance-College of Insurance or any insurance related qualification.


  • MUST have 3 years in Sales of PSV & non-PSV insurance products preferably within an Insurance Company OR Intermediary.
  • Experience in Motor – PSV will be an added advantage.
  • Demonstrable consistent track record in achieving sales targets
  • Has excellent Insurance Market intelligence (local, regional and international)
  • Business/Department strategy formulation and execution

Skills and Attributes

  • Excellent Sales skills
  • High integrity and ethical level; Able to maintain utmost confidentiality of information in their possession
  • Excellent communication, interpersonal, negotiation and presentation skills
  • Self-motivated, confident and outgoing personality
  • Ability to network and generate new business and client relationship skills
  • Sound knowledge of the Insurance Industry and products
  • Have great attention to detail and able to get things done to completion

Application Instructions

If you qualify for the above advertised role, kindly send us a detailed CV and Application Letter clearly demonstrating your fit as per the roles & responsibilities and the person specifications (academic/professional qualifications, experience, skills & attributes) listed above.

Applications that do not conform to the Application Instructions will not be considered.

Kindly send your application documents to to reach us on or before 5.00pm 27th March 2019.


Job Summary:
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Nairobi, Kenya

Nairobi County

Banking Insurance Investments, Sales and Marketing
Updated: March 22, 2019 — 2:18 pm