ERP Software Support Job in Kenya

Our client a leading solutions provider in the IT industry is looking to recruit a good ERP software support to join their dedicated team.

Duties and Responsibilities

  • Installation, Configuration & Troubleshooting Of Software Components Remotely/On site
  • Assess/evaluate client requirements against scope of project, manage project plan and schedule.
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
  • Troubleshooting Software/Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Deal with a wide range of products
  • Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
  • Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities.
  • Responsible for providing Engagement Managers and/or clients with updated implementation plans, Support Calls communications documents, follow-up memos.
  • Ability to manage multiple clients and projects/tasks simultaneously.
  • Collaborate with several teams (e.g. software development, testing,engineering,sales) to achieve our common goal of solving our customer problems and enhancing our products
  • Share your knowledge with other people in writing technical documents and enlarge the knowledge database

Qualifications

  • 3 + Years Of Implementations Experience (Preferably Accounting/ERP Software).
  • Should have Both Technical & Business Process Analysis Experience in medium to Large scale Projects.
  • Previous full life-cycle implementation experience with Accounting/ERP Implementation
  • Background as a Software Support Consultant & Implementation Engineer or Business Analyst
  • Must possess strong cross team/group/org collaboration skills.
  • Excellent organizational, analytical, and problem solving skills
  • Excellent communication and presentation skills
  • Willingness to travel Local/Abroad

If qualified kindly send your CV to vacancies@jantakenya.com clearly indicating “ERP Software support” on the subject line by 4th April 2019


ICT and Technology
Updated: March 30, 2019 — 9:58 pm