Day: April 19, 2019

Vivo Activewear Digital Printer Technician / Operator Job in Kenya

               

Vacant Position: Digital Printer Technician / Operator

Vivo Activewear prides in inspiring women to look and feel great. It is a place to explore potential, eliminate boundaries and push out the edges of what we can be. The company seeks to nature talent, grow and bring dreams to fruition.

Our culture thrives by embracing diversity and rewarding performance. We seek achievers, leaders and visionaries to bring skills and passion to a challenging and constantly evolving Fashion Industry.

About the Position:…

AKH Consultant Obstetrician & Gynaecologist and Head of Department Job in Kisumu

               

Aga Khan Hospital, Kisumu

Exciting Career Opportunity: Consultant Obstetrician & Gynaecologist and Head of Department

The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa.

The Aga Khan Hospital is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO …

Contact Center Workforce Planning Scheduling Analyst Job in Kenya

               

Vacant Position: Workforce Planning Scheduling Analyst

Job Summary: Using Aspect Workforce Management system, Aspect Real Time Adherence and Genesys CC Pulse Reporting tools, the WFM Scheduling Analyst will be responsible to develop and maintain optimal schedules for the service center staff in order to ensure we meet our long-term (annual & monthly), short-term (weekly & daily) and intra-day service center goals and guidelines.

As a member of the WFM team, the Scheduling Analyst will be responsible for providing and completing …

Contact Center Training Lead Job in Kenya

               

Vacant Position: Training Lead

Position Summary: Call center training team leads are responsible for ensuring that call center agents provide the kind of service that builds high levels of customer satisfaction. By coaching and training both new recruits and experienced agents, these managers help call centers meet their most important goals: improving productivity, reducing operating expenses, retaining customers, generating incremental revenue, providing an outstanding customer experience, and reducing agent attrition

We are seeking an experienced Training Lead to lead …

Contact Center Service Delivery Manager Job in Kenya

               

We seek a suitably experienced, self driven and motivated Service Delivery Manager to manage key accounts and provide excellent customer service to promote this idea throughout the organization.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Duties and Responsibilities

  • Manage contents of SOW/SOP/SLAs for the various accounts and clearly understands the deliverables for each account.
  • Undertakes daily reviews of operational and quality
…