Indian Restaurant Waitress / Waiter Jobs in Kenya


Position: Waitress / Waiter

Location: Nairobi, Mombasa – Kenya

Industry: Hospitality

Our Client, a first theme and the finest modern Indian restaurant in Kenya is urgently looking to hire talented, dynamic and highly energetic Waitress / Waiter with an innate passion for delivering outstanding service.

He/she will be responsible for providing customers with fast and friendly service in F&B to maintain the restaurant’s energy and help in our Client’s mission of providing each customer with excellent customer service and other matters by performing the following duties;

Essential Duties & Responsibilities:

  • Greet guests and present them with the menu
  • Inform guests about the special items for the day and menu changes if any
  • Suggest food and beverages to the guest and also try to upsell
  • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system
  • Server food and beverages to guests as per the course of order, restaurant standards in a friendly, timely and efficient manner
  • Obtain revenues, issuing receipts, accepting payments, returning the change
  • Perform basic cleaning tasks as needed or directed by supervisor.
  • Filling in for absent staff as needed
  • Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g. No Garlic, less spicy, without egg etc.
  • Communicate to the guest and provide assistance with their queries
  • Co – ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction
  • Observe guests and ensure their satisfaction with the food and service
  • Promptly respond to guest with any additional request
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
  • Properly open and pour wine at the tableside
  • Adhere to grooming and appearance standards consistently
  • Communicate products and services available at the restaurant
  • Help other areas of the restaurant such as answering telephones and completing financial transactions
  • Tally the Credit Card settlements for the day with the batch closing report from EDC machine
  • Close the shift on the POS terminal
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations
  • Perform other duties as and when assigned by the restaurant management

Key Competencies & Qualifications

  • Diploma in Food in Food and Beverage Service or any other related field from a recognized institution
  • Must have at least 2 – 3 years previous similar experience in a High-end restaurant or Luxury property
  • Experience in handling Point of Sale (POS) terminals and Stock & Inventory management software
  • Results-oriented with ability to stay energetic and motivated throughout the shift as necessary
  • Good interpersonal skills
  • Computer Knowledge and experience in MS office programs

If you’re up to the challenge, kindly send CV and cover letter only to before close of business 22nd April 2019.

Clearly indicate the position applied for and expected salary on the subject line.

Job Summary:
Job Title
Job Category
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Approx. Salary
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Job Details
Job Location

Nairobi, Kenya

Nairobi County

Hospitality and Food Industry
Updated: April 18, 2019 — 9:50 am