Poly Containers Customer Service Executive Job in Kenya

Job Vacancy: Customer Service Executive

Job Summary: To Work with customer service manager to ensure proper customer service is being delivered

Job Description

  • Open and maintain customer recording information
  • Receiving all incoming calls
  • Compile reports on overall customer satisfaction
  • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Good knowledge about electronics like fridges, able to Answer questions about warranties or terms of sale
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Keep records of customer interactions, process customer accounts and file documents
  • Resolve customer complaints via phone, email, mail or social media

Requirements:

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school, diploma or equivalent; college degree preferred

Send Cv to hr@ polycontainers.co.ke

Deadline: 30th April 2019





Job Summary:
Job Title
Job Category
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Company / Organization
Approx. Salary
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Job Location
Nairobi

Nairobi, Kenya
N/A

Nairobi County

Kenya
Sales and Marketing
Updated: April 20, 2019 — 7:32 am