Somali Customer Service Representatives Jobs in Nairobi

Somali Customer Service Representatives

Location: Nairobi

Our client, a Business Process Outsourcing company (BPO), specialized in language services and servicing US based clients is seeking to recruit a Customer Service Representative who will facilitates communication between the parties speaking two different languages by interpreting from one language to another. (Somali to English)

Duties and Responsibilities

• Facilitates communication by assisting clients on behalf of their company. This can help them understand company documents and information, complete forms, answer questions, or respond to customer concerns.
• Ensures the link between the two parties
• Assist our client’s community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about the client’s products and community standards
• Investigate and resolve issues that are reported on client platform such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce client’s Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

• Must speak Polished and fluent English and Somali
• High school education mandatory. College education an advantage
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy

If you posses the above skills and requirements, kindly call +254716266852 on weekdays and +254757629973 on Weekends

NB: Flexi Personnel does not charge candidates for job placement