Client Relationship Manager Job in Nairobi, Kenya (100K)

Job Title: Client Relationship Manager – Cleaning Services

Reports to: General Manager

Industry: Service

Location: Nairobi

Salary: 100K plus Commissions

Our client is a well-established company offering professional cleaning services.

They seek to hire a Client Relationship Manager who will be tasked with building and preserving strong relationships with clients while generating additional business by identifying opportunities for greater profits, and recruiting new clients.

Key Responsibilities

  • Identify key contacts at potential client companies and approach them to establish and foster a relationship.
  • Maintain good relationships with clients.
  • Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.
  • Understand the clients’ needs, problems as well as challenges and identify ways to develop plans on how the business could better address those needs.
  • Aim to preserve and renew contracts.
  • Grow the business by identifying new sales and business development opportunities.
  • Seek opportunities to cross-sell or upsell to existing clients.
  • Provide excellent service in order to maintain a positive reputation for the business.
  • Act as a point of contact for complaints and ensure customer issues are resolved in a prompt and professional manner.
  • Develop and execute a strategy to meet the set revenue targets
  • Promote high-quality sales, supply and customer service processes

Skills & Qualifications

  • Bachelor’s Degree in Business Administration/Marketing or a related field of study
  • Minimum of 5 years’ experience in a sales or customer facing role
  • Ability to manage relationships to achieve the set revenue targets
  • Ability to build, foster and maintain positive professional relationships.
  • Devotion to high-quality customer service.
  • Excellent interpersonal communication skills.
  • Keen analytical and research abilities.
  • Problem solving and conflict resolution capabilities.
  • Outgoing and customer-oriented attitude.

How to Apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Client Relationship Manager – Cleaning Services) to on or before Monday 24th June 2019

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

Business Administration, Sales and Marketing
Updated: June 14, 2019 — 4:26 pm