Hotel Front Office Shift Leader Job in Kisumu (45K)

Our client is a reputable Hotel and is looking to hire for a position of a Front Office Shift Leader.

The role is based in Kisumu and the successful person should either be based in Kisumu or willing to relocate.

Salary: Ksh 40,000 – 45,000

Location: Kisumu


  • Act as a role model, providing leadership and coaching on an ongoing basis to the front office team.
  • Responsible for the correct implementation of Employee, Customer and Visitor Safety according to company policy, procedures and standards.
  • Ensure all employees are provided with the appropriate training and resources to perform their duties safely.
  • Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing and achieve customer, people, sales, operating efficiency and profit objectives and targets.
  • Ensure that controls and procedures are implemented on each shift under their control to protect the security of employees and company funds.
  • Assist in training and development of team members to meet the standards of performance required.
  • Monitor performance and implement corrective action where required. Assist in identifying and developing talent for the restaurant and brand.
  • Participate in team appraisals


  • Degree/Diploma in hospitality/hotel management or related.
  • 3 – 5 years’ experience in a similar capacity within a 3 or 4 star hotel establishment
  • Good team leadership skills
  • Highly organized and able to effectively prioritize
  • Cheerful and helpful personality with strong commitment to excellent customer service
  • Good professional appearance, grooming,
  • Excellent communication skills both in English and Kiswahili
  • Competence in using computer and POS System

How to Apply:

If you feel that you’re cut for this role, send your application to clearly quoting “FRONT OFFICE SHIFT LEADER – KISUMU” in your email subject line.

Applications closes on 20th June 2019.

Only shortlisted candidates will be contacted.

Hospitality and Food Industry
Updated: June 5, 2019 — 1:53 pm