Retail Operations Manager Job at Moko Home + Living

Company: Moko Home + Living

Position: Retail Operations Manager

Location: Mombasa Rd, Nairobi


Moko Home + Living is a growing company bursting with innovation, creativity and passion. Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.

But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank. Join us in building the products, the brand and the network to put quality living within everyone’s reach.

Here’s what our team has accomplished in the few years since our founding:

  • Reached over 100,000 Kenyan homes with our products
  • Attracted global investment to continue fueling our growth and vision
  • Supported the growth of over 200 small furniture businesses across the country
  • Grown from a start-up to mid-sized company


Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality.

We’re looking to add a Retail Operations Manager aka Chief Operations Ninja who will be responsible for expanding MoKo’s locations and running Moko’s day-to-day retail operations. You’ll be an excellent project manager who is able to juggle a variety of tasks under tight timelines.

You’ll put into use your relationship building skills to establish relationships and manage partners and service providers as we expand to new locations and channels. Finally, you’ll be an excellent people manager, who can motivate and grow the team.


Manage and grow a motivated team

  • Coordinate and manage daily and weekly activities of the team to create a high-performing team where KPIs are always met
  • Provide 1-on-1 coaching for all team members to ensure they meet their personal and team goals

Implement MoKo’s expansion plans

  • Work with the Head of Retail to develop and implement the broader strategy to expand MoKo into new channels (e.g. supermarkets) and locations
  • Create the work plan to launch new showrooms (aka dream units) and manage the team follow the plan and successfully open new dreamy units
  • Work with the Head of Brand and Head of Retail to design showrooms that create a wow experience for our customers
  • Build relationships and liaise with external stakeholders to help MoKo achieve our expansion goals, e.g. ensuring establishing new partnerships with supermarkets, or ensuring we have the necessary approvals and permits to launch new dreamy units

Run the day-to-day retail operations

  • Ensure we fulfil our customers’ orders (aka dreams), by managing the team to align inventory and delivery with sales
  • Develop new systems to continuously improve our order fulfillment process, therefore ensuring we deliver the biggest smiles to our customers
  • Measure and track the efficiency of our order fulfillment process, and manage the team to ensure we meet KPIs


Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.


  • You have experience (preferably 3 years) in project management or operations
  • You are talented in managing people to achieve their goals
  • You are an exceptional project manager who pays extra attention to details when developing and executing a plan
  • You excel at building relationships, negotiating partnerships, and managing performance of suppliers, contractors, landlords, and other stakeholders required to develop new channels and launch new dreamy units
  • You are an analytical thinker, and you make decisions based on data and quantitative analysis
  • You thrive when you are able to take initiative to solve problems and come up with more efficient ways of achieving your

Please visit our website and apply through our online form, Apply Here – All Positions.

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Business Administration
Updated: June 9, 2019 — 5:55 am