Collection Specialist Job in Nairobi (80K)

Our client is a start-up financing digital platform and they are seeking to hire a Collections Specialist to engage in consumer collections of overdue accounts.

Industry: Financial Services

Location: Nairobi

Salary: 40K – 80K

Duties & Responsibilities

  • Call customers with overdue accounts
  • Understand and explain benefits of repayment and credit history to customers
  • Correct customer misunderstandings on product policies and terms
  • Diffuse tension from bad customer experiences with the application
  • Set up payment plans and follow-up schedule
  • Establish and maintain caring relationships with customers, determine reasons for non-payment and engage in negotiations to bridge business and customer needs
  • Educate customers on consequences for late payments
  • Escalate difficult or unusual cases to Team Lead
  • Escalate and document problems with customer identification information
  • Provide feedback on reasons for default to Team Lead
  • Champion the voice of the customer to Team Lead by providing input on product and user experience
  • Engage in creative projects and tasks at the request of Team Lead (example: onboarding welcome calls, white glove service for top customers, etc.)

Qualifications

  • At least a degree in any field.
  • Previous collections experience is compulsory
  • High level of financial literacy
  • Strong problem-solving, negotiation, and conflict resolution skills
  • Fast at typing and working with modern, digital technology
  • Excellent communication skills, both verbally and in writing
  • Willingness to work a flexible and variable schedule
  • Patient and able to handle customer complaints or misunderstandings
  • Strong work ethic, punctual, accountable, and team player
  • Quick learner, creative, intellectually curious and unafraid to ask questions
  • Able to multi-task and work on multiple projects simultaneously
  • Readily accepts feedback and incorporates changes into behavior
  • Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company
  • Experience with multiple types of formal and informal credit products

How to apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Collection Specialist) to vacancies@corporatestaffing.co.ke before 29th July 2019

Kindly indicate current/last salary on your CV.

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted.

Business Administration, Banking Insurance Investments
Updated: July 26, 2019 — 12:09 am