Customer Care Representative Job in Kenya

Job Vacancy: Customer Care Representative

Job Summary: A customer service Representative is charged with establishing customer service guidelines within an organization. This may include developing a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.


  • To provide excellent customer service in sales and after-sales situations
  • To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
  • Be involved in telesales and online marketing
  • Follow up on customers
  • To project a professional company image
  • Accurately respond to questions and assist customers with product features
  • Assist customers with their payments needs and accepting payments
  • Maintaining a professional appearance, behavior, and conduct
  • Effectively work with peers in a team focused environment
  • Perform other duties as required


  • Form four and above
  • Excellent communication skills
  • Time management skills
  • Telephone skills
  • Very presentable.
  • At least 1 year experience.

How to Apply

Qualified candidates to forward CVs to . Indicate ̈ Customer Care Representative ̈ as the subject line.

Only the shortlisted candidates will be contacted.

Sales and Marketing
Updated: July 16, 2019 — 9:59 pm