Customer Care Representative Job in Kenya

Job Vacancy: Customer Care Representative

Job Summary: A customer service Representative is charged with establishing customer service guidelines within an organization. This may include developing a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.

Responsibilities

• To provide excellent customer service in sales and after-sales situations
• To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
• Be involved in telesales and online marketing
• Follow up on customers
• To project a professional company image
• Accurately respond to questions and assist customers with product features
• Assist customers with their payments needs and accepting payments
• Maintaining a professional appearance, behavior, and conduct
• Effectively work with peers in a team focused environment
• Perform other duties as required

Qualifications

• Form four and above
• Excellent communication skills
• Time management skills
• Telephone skills
• Very presentable.
• At least 1 year experience.

How to Apply

Qualified candidates to forward CVs to hro@employd.co.ke . Indicate ̈ Customer Care Representative ̈ as the subject line.

Only the shortlisted candidates will be contacted.