Somali and Arabic-Speaking Call Center Agents Jobs in Nairobi, Kenya

Jobs: Somali and Arabic-Speaking Call Center Agents

Location: Nairobi

Our client, an international organization who is a leading provider of language translation services is seeking to recruit Somali and Arabic-Speaking Call Center Agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Investigate and resolve issues that are reported on client platform such as requests for account support.
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

  • Between 18-30 years.
  • Must be a Kenyan resident.
  • Must speak fluent English, Swahili and any Arabic language or fluent English, Swahili and any Somali language.
  • Must come from a low-income community
  • High school education mandatory. College education an advantage
  • Must be currently unemployed or working as a casual
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region

To apply send your CV to:

NB: Flexi Personnel does not charge candidates for job placement

Sales and Marketing, Communications and Media
Updated: July 18, 2019 — 5:31 pm