Catering Industry Client Service Officer Job in Kenya

Our client in the catering industry seeks to recruit a highly talented and passionate person to fill the role of the client service officer.

Main Duties and Responsibilities

  • Respond to guests needs and anticipate their unstated ones
  • Be a custodian of excellent customer experience and ensure all other staff follow.
  • Furnish the management with any customer concern for improvement or remedial action
  • Anticipate and react promptly to guests’ requirements and assists them with their inquiries
  • Actively listen and resolve guests’ complaints
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
  • Log the day’s activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
  • Follow up and respond to all customer concerns both online and offline.
  • Ensure that this is followed through and executed within the set timelines.

Required Qualifications

  • Degree in hospitality management or related field
  • 3 – 4 years of experience in the same position
  • Proven working experience as a client service officer with clear deliverables and achievements.
  • Adequate knowledge of personalized services principles and processes
  • Familiarity with industry’s latest trends
  • Excellent in execution
  • Experience in training other staff on customer service a plus.
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Highly responsible and reliable with a professional presentation

If qualified kindly send your resume to with the title “Client Service Officer” on the subject line and kindly indicate net salary expectation by 29th August 2019.

Hospitality and Food Industry
Updated: August 23, 2019 — 8:29 am