Catering Industry Client Service Officer Job in Kenya

Our client in the catering industry seeks to recruit a highly talented and passionate person to fill the role of the client service officer.

Main Duties and Responsibilities

  • Respond to guests needs and anticipate their unstated ones
  • Be a custodian of excellent customer experience and ensure all other staff follow.
  • Furnish the management with any customer concern for improvement or remedial action
  • Anticipate and react promptly to guests’ requirements and assists them with their inquiries
  • Actively listen and resolve guests’ complaints
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
  • Log the day’s activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
  • Follow up and respond to all customer concerns both online and offline.
  • Ensure that this is followed through and executed within the set timelines.

Required Qualifications

  • Degree in hospitality management or related field
  • 3 – 4 years of experience in the same position
  • Proven working experience as a client service officer with clear deliverables and achievements.
  • Adequate knowledge of personalized services principles and processes
  • Familiarity with industry’s latest trends
  • Excellent in execution
  • Experience in training other staff on customer service a plus.
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Highly responsible and reliable with a professional presentation

If qualified kindly send your resume to vacancies@jantakenya.com with the title “Client Service Officer” on the subject line and kindly indicate net salary expectation by 29th August 2019.


Hospitality and Food Industry
Updated: August 23, 2019 — 8:29 am