Dairy Cooperative Customer Service Representative Job in Kenya

Job Title: Customer Service Representative

Salary: Competitive

Reporting to: Sales Manager

Our client is a leading Dairy Farmers Co-operative Society dealing with processed dairy products and fresh milk.

They seek to hire a customer service representative.


  • Ensure timely sales payment and overdue collections as per company policy.
  • Vet new customer account opening process while striving to increase customer database within designated market region.
  • Keep updated database of all the distributors and other customers and their designated areas of coverage.
  • Prepare weekly market intelligence report and daily activity reports for the designated market region as per defined reporting structure.
  • Ensure all sales assistants do their stock reconciliations daily.
  • Ensure proper planning for logistics for the depot sales team.
  • Ensure good customer relations with all customers in your route.


  • A Bachelor’s degree in business discipline or social sciences.
  • Diploma in sales and marketing.
  • Two years’ experience in FMCG.
  • Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
  • Good planner, well organized with the ability to deliver deadlines and sales target strictly.

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send an updated CV with contacts of three professional referees only quoting the job title on the email subject (Customer Service Representative) to hr@fresha.co.ke by close of business 13th August, 2019

Sales and Marketing
Updated: August 6, 2019 — 10:24 pm