Dairy Cooperative Customer Service Representative Job in Kenya

Job Title: Customer Service Representative

Salary: Competitive

Reporting to: Sales Manager

Our client is a leading Dairy Farmers Co-operative Society dealing with processed dairy products and fresh milk.

They seek to hire a customer service representative.

Responsibilities

• Ensure timely sales payment and overdue collections as per company policy.
• Vet new customer account opening process while striving to increase customer database within designated market region.
• Keep updated database of all the distributors and other customers and their designated areas of coverage.
• Prepare weekly market intelligence report and daily activity reports for the designated market region as per defined reporting structure.
• Ensure all sales assistants do their stock reconciliations daily.
• Ensure proper planning for logistics for the depot sales team.
• Ensure good customer relations with all customers in your route.

Qualifications

• A Bachelor’s degree in business discipline or social sciences.
• Diploma in sales and marketing.
• Two years’ experience in FMCG.
• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
• Good planner, well organized with the ability to deliver deadlines and sales target strictly.

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send an updated CV with contacts of three professional referees only quoting the job title on the email subject (Customer Service Representative) to hr@fresha.co.ke by close of business 13th August, 2019