Wananchi Group Field Engineer Job in Nairobi, Kenya


Wananchi Group (K) Ltd

Job Title: Field Engineer – HFC & GPON Subscriber Maintenance

Department: Technical

Location: Nairobi, Kenya

Employment Status / Type: Permanent

Position Reporting to: Field Operations Team leader

Manages Others: No

Job Purpose / Summary: Attend to subscriber maintenance work orders including addressing sites within agreed SLA.

Key Roles:

Responsibilities (Functions and duties):

  • Track and repair signal interferences for both HFC and Gpon including signal leakages on the network in coordination with Engineering, Maintenance and NOC teams
  • Ensure sites are attended within SLA.
  • Update dispatch with accurate information pertaining sites and customer feedback
  • Ensure quality is attained in ideal solution provided including scope of work done within industry standards.
  • Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
  • Maintain integrity including management of customer premise, company Image and phone etiquette.
  • Share feedback on issues pertain to the network and customer experience which by large will lead to ensuring service delivery.
  • Share relevant information with relevant teams including addresses, gaps and network issues
  • Respond to customer inquiries about products, work operations, etc. during field contacts.
  • Produce and maintain all records related to the assigned tasks
  • Perform preventive maintenance tasks on customer premises, including among others Coax and Optical Fiber cables, disconnection of idle drops, report sagging cables and damaged network devices including Lockboxes/passive and active devices.
  • Ensure work tools are well maintained including laptops, Compression tools, motor bikes etc.

Skills & Experience:

  • Driver’s license and ability to drive motor bikes
  • Considerable knowledge and skill in regards to HFC and GPON networks, related tools and materials and safety standards required in the installation and maintenance and repair of the HFC and GPON cable network and all services delivered by the system.
  • Good mechanical aptitude and ability to work under pressure.
  • Good communication skills and able to demonstrate confidence.
  • Team player and solution oriented (Proactive)
  • Compliance on Time and agreed SLA’s as defined by the company policies
  • Demonstrate understanding on PC network troubleshooting.


  • Diploma in Telecommunication/Electrical Engineering.
  • KPLC Safety training Certificate.
  • Certificate of good conduct.
  • Kenyan Driving license and good driving skills.

How to Apply

Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 27th August 2019.

The subject line Field Engineer.

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Note: Canvassing will lead to automatic disqualification.

Job Summary:
Job Title
Job Category
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Company / Organization
Approx. Salary
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Job Details
Job Location

Nairobi, Kenya

Nairobi County

Engineering and Technical
Updated: August 24, 2019 — 7:39 am