Front of House Supervisor Job in Kitengela, Kenya – GMC Fun Place

We are looking forward to recruiting a Front of House Supervisor for our recreational facility based in Kitengela.

The desired person will be managing the front-end operations, such as performing opening and closing operations, delegating tasks to front-end employees throughout the day, and ensuring each customer or client has an excellent experience.

Duties and responsibilities:-

  • Greet and build good rapport with customers through positive and professional interactions to make them become loyal patrons.
  • Develop optimal relationships and provide customer care service for all assigned tasks.
  • Monitor efficient product quality mechanism and ensure flawless professional behavior to all clients.
  • Manage all communication with customers and ensure optimal quality of products and provide excellent and high quality customer service to assist customers all through.
  • Evaluate floor and monitor all sales oriented programs by delivering assistance to employees and generate sales.
  • Monitor Establishment’s Financial Performance. I.e. Revenue generated by the establishment on a daily basis.
  • Works with the management team to supervise and train staff, maintain an excellent environment to provide support to training activities and provide technical backup.
  • Assist other departments to maintain and enhance better performance for company to ensure high quality production.
  • Monitor all sales at hourly basis and manage all communication with waitrons
  • Monitor service and dining areas for cleanliness through routine inspections and deploy custodial staff as necessary.
  • Directs staff in the cleaning of areas and equipment in accordance with the sanitarians recommendations.
  • Responsible to ensure front areas are running efficiently and timely.
  • Actively work in all areas as needed.
  • Perform other general kitchen duties.
  • Actively contribute to the team by performing other duties as needed in support of the organization’s mission.

Required Qualifications – Experience, Education, Knowledge & Skills

  • College diploma in Hospitality Management or related from a recognized institution of higher learning.
  • Progressively 3 years’ working experience in a similar position.
  • Exhibit interest in industry trends.
  • Good knowledge of Microsoft office.
  • Exhibit leadership and team building skills.
  • Be self-motivated, adapt to frequently changing priorities, and able to organize and prioritize multiple work assignments and meet deadlines.
  • Exercise sound judgement and make quick, wise and consistent decisions.
  • Possess solid problem solving and conflict resolution skills.
  • Exude enthusiasm, and have a high level of integrity and customer orientation while interacting with a wide range of individuals.
  • An eye for detail.
  • Experience providing excellent customer service.
  • Ability to train new hospitality staff on the establishment’s policies and procedures.
  • Maintain all health, sanitation, and safety standards.
  • Represent the department and its programs in a positive, professional courteous manner.
  • Ability to stand and move about for long periods of time.
  • Bending and/or kneeling while stocking product.

Applications should be sent to with “Front of House Supervisor” being the subject of the email with detailed CV names & addresses of three referees.

Only shortlisted candidates will be contacted.

Note: The GMC-Fun place does not charge any fees for recruitment.

Business Administration, Hospitality and Food Industry
Updated: September 10, 2019 — 7:19 pm