Vivo Activewear Ltd
Sales Rider
Purpose: The sales rider will be responsible for delivering orders to clients using the most efficient routes to ensure prompt delivery and exceptional customer service.
KPIs
- Targets to be discussed after onboarding.
- Maintain a high order fulfilment rate
- Prompt delivery of orders to clients
- Up selling and cross selling products to clients
Responsibilities
- Deliver products to clients
- Ensuring products are well handled and delivered in good condition and on time
- Extending customer service to Vivo clients by handling clients with professionalism
- Up selling and cross selling products to clients
- Sharing clients feedback to the ecommerce team/CEX team
- Forwarding any customer complaints and following up to ensure they are solved.
- Collecting payments from clients, issuing receipts and handing them over to the online store assistant.
- Maintaining the delivery vehicle and ensuring it is serviced and insured
- Coordinate with the online store in selling products.
- Any other duties assigned by the digital sales manager
NB: Please note, JD and responsibilities may change accordingly at any point in line with the ecommerce needs as well as the needs of the brand and organization.
Behavioural Competence
- Strong interpersonal skills
- Integrity
- Positive attitude
- Enthusiastic and friendly
- Willingness to learn
- Responsible
Qualifications
- Must be a licensed rider (BCE license)
- Proven track record as a rider
- High school certificate
- Able to effectively communicate in Kiswahili and English
If you believe you are the right person for the position and would like to be a part of our Team, kindly send a detailed CV (max 2 pages) to recruitment@vivoactivewear.com by October 11, 2019.
The subject of your email should be “Sales Rider 2 – (Expected salary)”.
All applications without salary expectations will not be considered.
We would love to respond to all your applications but due to a large number of applications received for advertised position, only shortlisted candidates will be contacted.