Customer Service & Administrative Assistant Job in Westlands, Nairobi

Customer Service & Administrative Assistant

Salary: 30K

Location: Westlands, Nairobi

Our client, an out-of-home (OOH) and outdoor advertising company, is recruiting a Customer and Admin Assistant to join their team.

Duties & Responsibilities:

  • Customer Service
  • Manage incoming calls and customer service enquiries
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


  • Organize and schedule branding appointments
  • Notify customers when their work will be completed
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Maintain contact lists
  • Provide general support to visitors
  • Provide support to Sales and Administrative Assistant

Key Requirements

  • Proven customer support experience, administrative assistant or office admin assistant
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent written and verbal communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Knowledge of office management systems and procedures
  • Proficiency in MS Office
  • Attention to detail and problem solving skills

Deadline: Interested parties should send their online applications on or before 10th October 2019

Correspondence: Applications and detailed CV to be submitted online at

Applications not meeting minimum requirements will not be considered.

Only shortlisted candidates will be contacted.

Business Administration
Updated: October 5, 2019 — 8:29 am