Customer Service Associates Jobs in Nairobi, Kenya

Customer Service Associates

Location: Nairobi

Industry: Service

Key Responsibilities

  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screening user submitted photos
  • Answering Online Help Requests
  • Answering Incoming Telephone calls and support requests
  • Processing Testimonials (depending on language)
  • Various support tasks assigned
  • Maintaining a high level of professionalism with clients

Key Skills and Qualifications

  • Must be a continuing student from public university i.e. preferably 1st Year or 2nd Year.
  • Must be Internet and Computer literate.
  • Ability to respond promptly to customer inquiries
  • A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
  • Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
  • Ability to handle and resolve customer complaints promptly
  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)
  • Knowledge of foreign languages will be an added advantage.
  • Must be willing to work on shift and on a part-time basis.

Ladies are highly encouraged to apply.

To apply, send your CV only to before 4th October 2019.

Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job placement.

Sales and Marketing
Updated: October 1, 2019 — 2:16 pm