Hospitality Industry Front Office Supervisor Job in Kenya

Our client in the Hospitality Industry is hiring a Front Office Supervisor.

General Purpose: Supervise and control the Front Office and manage meeting rooms and special events.

Accountabilities:

Supervisory Duties:

  • Supervise front office staff and manage waiters, waitresses and room service staff assigned to meetings and special events
  • Assists with preparing work schedules and time records
  • Ensures that duty rosters are compiled, making certain that adequate numbers of experienced permanent and casual waiting staff will be on duty.
  • Ensures that all staff are correctly and smartly dressed at all times.
  • Overall responsibility to supervise that guests are greeted, checked in and allocated rooms promptly and courteously
  • Ensures that they are fully conversant with all aspects of the computer software utilised
  • Chairs the Front Office meeting & briefings
  • Attends to departmental training of all staff in the Front Office

Guest Services:

  • Ensures prompt, courteous responses and follow ups to all enquiries.
  • Provides courteous and rapid service to hotel guests and meeting delegates upon check in, during their stay and upon check out
  • Ensures that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest
  • Ensures effective liaison between front office and other departments
  • Compile and prepare documentation and invoices and transmit to accounts to ensure that bills are paid on time
  • Ensures that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior written approval
  • Deal with guest complaints and provides reception, Housekeeping and service staff with guest suggestions and comments.
  • Meet and greet guests and event hosts, circulate during the course of any functions hosted to ensure availability in the event of a problem or complaint.

Reservations

  • To ensure that reservations are taken correctly and courteously.
  • To ensure that check-in procedures and payment policy is communicated accurately to the guest.
  • To ensure that all company policies regarding deposits and cancellation is communicated to the guest.
  • To be familiar with all the services and facilities of the hotel and to try and up-sell services to the guests.
  • To ensure maximum room occupancy within agreed overbooking policy.
  • To ensure effective liaison between sales, front office and other departments (e.g. housekeeping).
  • To ensure that all enquiries, messages, bookings for extra services are dealt with courteously and efficiently.
  • When necessary, to ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • To circulate information as needed to all Front Office staff and ensure accurate and timeous submission of all reports and administrative work.
  • Perform other tasks as necessary in order to achieve the operational and financial goals of the organization

Requirements:

  • Diploma or Degree in Front Office Operations or related qualification.
  • 3 to 5 years experience in the Front Office or Sales department of a 3-5 Star hotel or
  • Some supervisory experience is desirable.
  • Proficiency of Micros, PMS i.e. Sun Systems, Microsoft Office Excel, Word and Outlook.
  • Quick thinking, highly organized, shows initiative and attentive to detail
  • Excellent people skills and Problem solving tact

Application Process:

Kindly send your summarized 3 page CV and motivation letter detailing your experience, qualification and desire for the job to newton@racg.co.ke copy to recruitment@racg.co.ke, clearly indicating the job title as the subject.

While we thank all applicants, only shortlisted candidates will be contacted.

Application Deadline: 17th October, 2019


Business Administration
Updated: October 12, 2019 — 8:29 am