Hospitality Industry Front Office Supervisor Job in Kenya

Our client in the Hospitality Industry is hiring a Front Office Supervisor.

General Purpose: Supervise and control the Front Office and manage meeting rooms and special events.


Supervisory Duties:

  • Supervise front office staff and manage waiters, waitresses and room service staff assigned to meetings and special events
  • Assists with preparing work schedules and time records
  • Ensures that duty rosters are compiled, making certain that adequate numbers of experienced permanent and casual waiting staff will be on duty.
  • Ensures that all staff are correctly and smartly dressed at all times.
  • Overall responsibility to supervise that guests are greeted, checked in and allocated rooms promptly and courteously
  • Ensures that they are fully conversant with all aspects of the computer software utilised
  • Chairs the Front Office meeting & briefings
  • Attends to departmental training of all staff in the Front Office

Guest Services:

  • Ensures prompt, courteous responses and follow ups to all enquiries.
  • Provides courteous and rapid service to hotel guests and meeting delegates upon check in, during their stay and upon check out
  • Ensures that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest
  • Ensures effective liaison between front office and other departments
  • Compile and prepare documentation and invoices and transmit to accounts to ensure that bills are paid on time
  • Ensures that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior written approval
  • Deal with guest complaints and provides reception, Housekeeping and service staff with guest suggestions and comments.
  • Meet and greet guests and event hosts, circulate during the course of any functions hosted to ensure availability in the event of a problem or complaint.


  • To ensure that reservations are taken correctly and courteously.
  • To ensure that check-in procedures and payment policy is communicated accurately to the guest.
  • To ensure that all company policies regarding deposits and cancellation is communicated to the guest.
  • To be familiar with all the services and facilities of the hotel and to try and up-sell services to the guests.
  • To ensure maximum room occupancy within agreed overbooking policy.
  • To ensure effective liaison between sales, front office and other departments (e.g. housekeeping).
  • To ensure that all enquiries, messages, bookings for extra services are dealt with courteously and efficiently.
  • When necessary, to ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • To circulate information as needed to all Front Office staff and ensure accurate and timeous submission of all reports and administrative work.
  • Perform other tasks as necessary in order to achieve the operational and financial goals of the organization


  • Diploma or Degree in Front Office Operations or related qualification.
  • 3 to 5 years experience in the Front Office or Sales department of a 3-5 Star hotel or
  • Some supervisory experience is desirable.
  • Proficiency of Micros, PMS i.e. Sun Systems, Microsoft Office Excel, Word and Outlook.
  • Quick thinking, highly organized, shows initiative and attentive to detail
  • Excellent people skills and Problem solving tact

Application Process:

Kindly send your summarized 3 page CV and motivation letter detailing your experience, qualification and desire for the job to copy to, clearly indicating the job title as the subject.

While we thank all applicants, only shortlisted candidates will be contacted.

Application Deadline: 17th October, 2019

Business Administration
Updated: October 12, 2019 — 8:29 am