Head of Retail Job in Nairobi, Kenya

Job Title: Head of Retail

Location: Nairobi, Kenya

Reporting Line: The Chief Executive Officer

Profile Introduction: Our client, a leading healthcare, technology and service provider in the African market seeks to on-board an ambitious, self-driven Head of Retail. The individual will be tasked with providing strategic leadership, marketing expertise and insights to drive better business decisions, increase growth & profitability and enhance patient care in local communities.

He/she will be accountable or the performance of the various Pharmacies, the achievement of the unit’s goals and targets and the alignment of the business strategy.

Key Responsibilities:

  • Strategic direction: Provide retail strategic direction that positions the company as an industry leader, supports the business and brand objectives. Oversee the execution to efficiently scale the go-to-market sales strategies and retention engine across geographies;
  • Process standardization: Fundamentally refine and standardize sales processes including forecasting and pipeline management across the organization to improve operational efficiency, sales productivity and customer satisfaction;
  • Revenue Growth: Drive revenue growth through efficient management of Business Units Operating Expenses (OPEX) and open up new revenue streams by identify potential areas of expansion;
  • Stakeholder management: Collaborate with key leadership (BU Heads and Country Managing Directors) to support the strategies that have been developed and provide insight and reporting;
  • Client relations/Customer Focus: Develop and maintain appropriate customer networks on behalf of the company by ensuring the retail team is appropriately trained and equipped to provide top notch customer service.
  • Leadership: Provide inspirational leadership and motivation to team members through high quality communication, feedback sharing, and coaching & development programs in a cohesive manner for strong alignment. Ensure goals and objectives are agreed on and cascaded in a timely manner as well as oversee the performance of the retail teams across the various markets.

Key Competencies

  • Strategic Thinking and Orientation;
  • Commercial Acumen;
  • Results Oriented;
  • Customer Focus;
  • Problem Solving Skills;
  • Planning & Organization Skills.


  • Bachelor’s degree in a related field, Master’s Degree in Sales, Marketing is an added advantage;
  • At least 10 years’ experience across commercial functions in the Retail industry with 5 years’ experience leading and managing large and diverse regional teams;
  • Experience in building a retail franchise business is a plus;
  • Strong Healthcare work experience preferred;
  • Proven Track-record of accurate forecasting, building effective teams, and putting the appropriate processes and infrastructure in place to drive growth within a high-growth company.

How to Apply

If you are qualified and up to the challenge please apply by sending an application to careers@altimaafrica.com with the subject Head of Retail by 5pm Friday 29th November 2019.

Kindly attach your CV in word format.

Only shortlisted candidates will be contacted.

Sales and Marketing
Updated: November 26, 2019 — 9:47 am