Hotel Manager Job in Kenya

Our client is seeking a professional and customer-focused Hotel Manager to oversee their hotel operations.

The Hotel Manager will also be commercially accountable for budgeting and financial management and will need to plan, organize and direct all hotel services, including front-of-house (reception, concierge, and reservations), food and beverage operations, housekeeping and evaluating hotel performance.

The ideal candidate must be approachable and detailed-oriented with proven hospitality or management work experience. He/she should also demonstrate excellent communication and interpersonal skills.


 Oversee personnel including receptionist, kitchen staff, and office employees.

 Monitor employee performance and conduct regular evaluations to help improve customer service.

 Collect payments and maintain records of budgets, funds, and expenses.

 Welcome and register high end guests once they arrive.

 Resolve issues regarding hotel services, amenities, and policies.


 Organize activities and assign responsibilities to employees to ensure productivity.

 Create and apply a marketing strategy to promote the hotel’s services and amenities.

 Coordinate with external parties including suppliers, travel agencies, and conference planners.

 Evaluate hotel performance and ensure compliance with health and safety rules.

 Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

 Ensure events and conferences run smoothly

 Supervise maintenance, supplies, renovations and furnishings

 Ensure security is effective

 Carry out inspections of property and services

 ensure compliance with licensing laws, health and safety and other statutory regulations.


 Bachelor’s degree in Hospitality, Business Administration or relevant field.

 A minimum of 3 years’ experience in hotel management or similar role.

 Strong understanding of hotel management best practices and data entry software.

 Outstanding interpersonal communication and customer service skills.

 Exceptional leadership abilities with great attention to detail.

How to Apply

Candidates who possess relevant experiences are advised to send their updated CVs; the Email Subject to read (Job Title) to indicating, expected salary by Saturday, November 30, 2019.

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Business Administration, Hospitality and Food Industry
Updated: November 25, 2019 — 9:22 am