IT Infra & Hardware Analyst Job in Kenya

               

Job Title: IT Infra & Hardware Analyst

Job Purpose: Providing help desk support and resolving problems to the end user’s satisfaction

Main accountabilities of the IT Infra & Hardware Analyst will include: –

  • Capable to providing 1st contact resolution, using KB’s and Knowledge Articles.
  • Monitoring and responding quickly and effectively to requests received through the IT help desk.
  • Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modifying configurations, utilities, software default settings, etc. for the local workstation
  • Utilizing and maintaining the help desk tracking software.
  • Documentation of internal procedures.
  • Assisting with on boarding of new users.
  • Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Installing, testing and configuring new workstations, peripheral equipment and software.
  • Maintaining inventory of all equipment, software and software licenses.
  • Reporting issues to the Service Desk for escalation.
  • Managing PC setup and deployment for new employees using standard hardware, images and software.
  • Assigning users and computers to proper groups in Active Directory.
  • Performing timely workstation hardware and software upgrades as required.

Requirements: –

The ideal candidate should meet the following requirements: –

  • A Bachelor’s degree in Computer Science or IT related courses from an accredited institution.
  • 2-3 years of experience in an Agricultural Industry/Company.
  • Microsoft or Cisco Certifications.
  • Experience in computer hardware maintenance.
  • 1-2 years of experience to support Windows OS and MS Office programs (i.e. Excel, Word, Projects, Visio and Outlook)
  • Knowledge of TCP/IP and other networking concepts.
  • Knowledge in LAN/WAN network administration and maintenance.
  • Excellent communication skills (i.e. oral and written)
  • Ability to work independently and efficiently.

Kindly send your CV to martin@jantakenya.com



Job Summary:
Job Title
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Company / Organization
Approx. Salary
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Job Location
Nairobi

Nairobi, Kenya
N/A

Nairobi County

Kenya
ICT and Technology
Updated: November 20, 2019 — 6:27 am