Scope of Work
Position: Information and Communication Technology Manager
Activity: USAID Kenya/East Africa Journey to Self-Reliance (J2SR) Mission Support Program
Implementer: SoCha LLC
Company background: SoCha (a portmanteau of Social and Change) is an independent Monitoring, Evaluation and Learning (ME&L) firm that provides bespoke solutions to social challenges. Since our inception in 2010, we have grown into a fully-fledged ME&L services firm that specializes in advancing innovative methodologies and changing the way donors find solutions to social problems.
Activity background: USAID/Kenya East Africa seeks to advance what self-reliance means for Kenya and the broader region. To support USAID/KEA to align programming toward promoting self-reliance outcomes, SoCha LLC has recently been awarded and will implement a two-year (optional three-year) mission support program to enable USAID to pivot into this journey to self-reliance (J2SR).
To support this journey, the J2SR program will support USAID/KEA to understand context, align programs, collect data, understand complexity, and apply learning to program adaptation.
Thus, the Journey to Self-Reliance program aims to:
- Strengthen monitoring, verification, and reporting systems;
- Improve the utilization of evaluations, assessments, and analyses to fulfill learning objectives and inform decisions;
- Improve internal and external coordination, collaboration, and learning;
- Enhance practices of learning and adapting; and
- Support strategy development and process management.
J2SR is both a support contract and a core learning mechanism for the USAID/KEA mission.
J2SR will support USAID/Kenya and East Africa across all technical areas, operating in Nairobi, Kenya with travel in both Kenya and the East Africa region.
J2SR will partner with local organizations and local firms and will work to build local capacity to drive ambitious development agenda throughout Kenya and East Africa.
Position background: The J2SR program, implemented by SoCha LLC, seeks a highly motivated Information and Communication Technology Manager based in Nairobi and report directly to the Director of Finance and Administration.
- Oversee the establishment of robust information technology systems throughout the project.
- Oversee the installation, configuration and troubleshooting of individual and networked computer systems.
- Develop and oversee compliance with written operating guidelines and maintenance schedules.
- Quickly respond to problems or interruption in network access.
- Help all MSP Project staff with computer-related problems, requests, or questions.
- Work with appropriate administrative staff to resolve problems with network connection caused by factors outside the office space.
- Stay on-call when out of the office to help staff with problems or questions related to the network.
- Establish strong IT support systems through staff training.
Oversee basic server maintenance
- Supporting installation, configuration of Email on Smartphone (Android, Blackberry, and Apple).
- Lead communication with all local IT vendors.
- Identify training needs and instruct staff on use of computer programs and applications, including providing instructions on the use of systems, software, and hardware.
User support and training;
- Management and supervision of support provided by local companies (ISP or other provides or IT services);
- Ensure project equipment, systems, and applications are up-to-date and accessible by staff, as appropriate;
- Ensure security and integrity of all project data storage and computer systems;
- Monitor server and network performance, including hardware and software usage patterns and modify network configuration to ensure maximum efficiency and security;
- Coordinate management and upkeep of Information Technology Systems, as well as requesting access or deleting access to project systems.
- Maintain email accounts for all staff and confidentiality of all passwords and other restricted information.
- Where appropriate, work with Admin Manager to establish agreements with local vendors.
- Verify the adequacy of power supply, grounding, cabling, telephone line wiring, connectors, and other system infrastructure.
- Verify the completeness of delivered software, including adequacy of licensing, and ensure that licensing and registration is completed for all project procured software.
- Maintain tracker of software licenses within project
- Maintain warranties for IT related products
- Provide technical review and approvals, as appropriate, of all procurements involving ICT services and equipment;
- Prepare procurement specifications and SOWs for IT procurements.
- Install IT hardware and all procured software,
- Server and server application maintenance
- Ensure that all IT systems are well-protected against viruses, power supply fluctuations and other threats to the systems.
- Properly maintain all computer and multimedia equipment in the MSP project office.
- Maintain Project Record Map and ensure project files are maintained in accordance to the record map in SharePoint.
- Maintain computer systems and servers, including trouble-shooting computer software and hardware problems and preparing computers for use by project personnel.
- Server and server application
- Maintain a good knowledge and understanding of all policies and procedures as set forth in the project’s Field Operations Policy Manual.
- Back up project servers with a frequency
- Remove backup tapes from server and store in a secure location.
- Backup all project electronic records and clean equipment prior to disposing to other partners.
- Other ad hoc requests
- Bachelor’s Degree in Information Technology, Master’s Degree (preferred)
- 5+ years working experience of demonstrable experience managing Information Technology on donor funded projects
- Excellent writing, computer and organizational skills
- Proven ability to work closely with a variety of project stakeholders including local senior and support staff, USAID personnel, Home Office staff, consultants, vendors and subcontractors to work collaboratively to solve Information Technology problems as they arise; and
- Proven ability to independently plan and execute complex tasks while addressing daily management demands
Place of performance: Nairobi, Kenya with occasional travel within Kenya or East Africa region
Period of performance: Through the life of the activity, October 15, 2021, unless extended by a modification to the employment agreement, or terminated in accordance with SoCha LLC policy and Kenya law
Reporting: The Information and Communication Technology Manager reports to the Director of Finance & Administration
How to Apply
Interested candidates must submit their CV by end of day, Thursday November 28, 2019.
To apply, kindly click on this link: https://socha.today/information-and-communication-technology-manager/