Wananchi Group Business Analyst Intern Opportunity in Nairobi, Kenya

Wananchi Group (K) Ltd

Job Title: Intern – Business Analyst

Department: Customer Experience

Location: Nairobi

Employment Status/ Type: Intern

Position Reporting to: Director – Customer Experience

Job Purpose / Summary: Reporting to the Director – Customer Experience, the Intern – Business Analyst is expected to analyze and synthesize data into information and information into insights to guide business decisions.

Though an entry level entry role, the occupant will conduct full operations lifecycle activities to include requirements analysis and design, develop enquiry and reporting capabilities, and continuously monitor performance and quality control plans to identify improvement areas.

Key Roles:

  • Provide weekly, monthly and annual forecasts and resource planning in order to support the department’s performance objectives
  • Interpret data, analyze results using statistical techniques and provide ongoing and predictive reports
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Generate and distribute business performance reports in an accurate and timely manner
  • Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Review system reports and performance indicators to locate improvement opportunities on processes, services and resource planning
  • Work closely with the Director for Customer Experience to prioritize business and information needs
  • Defining inputs for ad hoc Business Case justifications
  • Analyze business information to identify process improvements for increasing business efficiency and effectiveness
  • Participate in cross-functional meetings to resolve recurring customer issues
  • Link to IT & other source departments on system issues relating to reporting
  • Ensure there is a data recovery plan relating to customer support operations
  • Manage the information systems through defining data entry & extraction points
  • Define system access matrixes for Teams as per Security and IT Policies
  • Provide customer support and assistance in issue troubleshooting and resolution

Experience & Background Needed

  • Understanding of customer support resources, forecasting and planning techniques and how their successful deployment can deliver step change in the customer experience and operation efficiency
  • Exposure with Workforce Management Technologies, preferably within a multi-site or multi-skilled complex telephony environment
  • Recent and demonstrable experience in data analysis & reporting
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Knowledge of statistics and usage of statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
  • Added advantage – reporting packages (Business Objects etc.), databases (SQL etc.), programming (XML, JavaScript, or ETL frameworks)
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Proficient at queries, report writing and presenting findings
  • Bachelor’s Degree in Statistics/Economics or related qualifications from a recognized university

How to Apply

Interested and qualified candidates to submit their applications including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 26th November 2019

The subject line for the respective application is Intern,Business Analyst.

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Note: Canvassing will lead to automatic disqualification.

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Nairobi, Kenya

Nairobi County

ICT and Technology, Interns and Trainees
Updated: November 25, 2019 — 8:03 am