Wananchi Group IT Helpdesk Assistant Job in Nairobi, Kenya

Wananchi Group (K) Ltd

Job Title: IT Helpdesk Assistant

Department: I.T. Department

Location: Gateway Park

Employment Status / Type: Full Time

Position Reporting to: IT Manager

Manages Others: No

Job Purpose / Summary: Reporting to IT Manager, the IT Help Desk Assistant will assist in the management of all day-to-day IT issues including LAN related activities, office automation issues and Business application support for the Wananchi Group Staff.

Key Roles:

  • Timely Resolution of Service Desk Requests
  • User end LAN support and troubleshooting
  • Office application installation & support
  • Hardware preventative maintenance and repairs
  • System User management
  • Process documentation
  • System Upgrades

Key Requirements

  • The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.
  • The ability to communicate effectively and handle telephone calls proficiently is essential, just as administrative role experience.
  • Able to deal confidently with a wide range of people in difficult circumstances.
  • Ability to diagnose & solve problems in an efficient manner.
  • Ability to demonstrate experience of effective communication with customers via a range of different channels.
  • Attention to detail.
  • Possess a confident & professional manner with strong interpersonal skills.
  • Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.
  • Good understanding of Microsoft Platforms.
  • Good working knowledge of browser technologies

Academic & Experience Required:

  • Bachelor’s Degree in IT or related field from a recognized university.
  • 1-year relevant experience
  • Ability to work under high pressure environment
  • Be honest, flexible, committed and fast learner
  • Integrity and personal organization planning skills

Key Performance Indicators

  • Response time to helpdesk tickets
  • Ticket closure
  • Submission of daily/weekly/monthly reports

How to Apply

Interested and qualified candidates to submit their applications including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 27th December, 2019

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Please note: Canvassing will lead to automatic disqualification.

ICT and Technology
Updated: December 18, 2019 — 7:09 am