Housekeeping Manager Job in Kenya

Our Client, in the hospitality sector seeks to recruit a Housekeeping Manager.

The Housekeeping Manager will be responsible for supervising room attendants and cleaning staff, checking that rooms are cleaned to a high standard and stocktaking and ordering cleaning equipment, linen and room supplies.

Reports to: General Manager

Roles and Responsibilities

• Supervising room attendants and cleaning staff, checking that rooms are cleaned to a high standard.
• Inspect the environment to ensure it meets the minimum best practice throughout the organization.
• Develop minimum standards for prospective members of his department and minimum standards for rating the work.
• Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively.
• Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap.
• Stocktaking and ordering cleaning equipment, linen and room supplies.
• Checking for faults or damage and arranging repairs and routine maintenance work.
• Managing budgets and controlling costs.
• Making sure staff work to health and safety rules.
• Assist room attendant’s clean rooms during busy times.

Required Qualifications / Experience

• Bachelor’s degree or diploma from an accredited college or university in Hotel management or a related field.
• Minimum of 5 years’ experience in a housekeeping senior management position preferably in a 3 star hotel and above.
• The ability to anticipate customer needs, change goals and direction quickly and multitask
• Working knowledge of rooms management systems.
• Advanced knowledge of Housekeeping process and procedures.
• Ability to maintain a budget
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision making skills ability
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated sound organizational, coordinating and personal interface skills.
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• Must be flexible with working nights, weekends, and holidays.

To Apply:

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Housekeeping Manager on the Subject line.

Candidates MUST indicate their Current and Expected salaries.