IT Business Analyst Job in Kenya

Job Vacancy: IT Business Analyst


  • Understand the needs of our customers and continuously develop and implement improvements to our product;
  • Develop and maintain the product backlog;
  • Liaise with development team to explain customer needs and system requirements;
  • Oversee system testing and bug management and resolution;
  • Produce documentation and training to support the deployment and use of the product;
  • Work with stakeholders across the company to determine development priorities and plan sprints;
  • Maintain awareness of emerging technologies that will improve our customer experience;
  • Support the IT Director in the creation and delivery of the IT Strategy.


  • 3-5 years Business Analysis experience;
  • Good knowledge of Agile development processes;
  • Knowledge of CRM systems and contact centre operations;
  • Enthusiastic, hands on, pragmatic approach with the determination to see ideas turned into reality quickly;
  • Excellent interpersonal skills and good communicator with the ability to communicate technology concepts to non-technologists;
  • Degree in Information Technology or related discipline.

How to Apply

Send your updated resume to by 20th February 2020.

Indicate the job title.

ICT and Technology
Updated: February 17, 2020 — 5:13 pm