IT Industry Business Manager Job in Kenya

Our Client in the Information Technology Industry is looking for an experienced Business Manager.

Responsible for executing sales and marketing activities in line with the company’s business development guidelines to continually achieve growth in client base and revenues

Strategic Responsibilities

  • Develop a portfolio growth strategy focused both on financial growth for the company and satisfaction for the customers
  • Develop and maintain long term customer relationships and cultivate new client relationships
  • Shape and win new business through focus on customer value and the competitive environment
  • Develop and implement customer management / communication plans
  • Establish an understanding of customer decision drivers, strategies, objectives and buying habits
  • Maintain intelligence on market conditions, costing, and trends through industry relationships, research, and active engagement in industry activities
  • Create strategies to attracting potential customers and maintain productive relationships with them
  • Contributes to and prepare periodic marketing plans and reports to Chief Marketing Officer in line with departmental sales target to achieve set goals

Operational Responsibilities

  • Lead the client proposal process including, proposal development, commercial and contractual terms, proposal presentations and contract negotiations
  • Execute marketing strategies to meet and exceed the set revenue targets
  • Initiate and execute marketing activities to prospective clients, following up on leads and converting to sales
  • Deliver presentation and demos to prospective clients in line with growth objectives in order to create product awareness and convert to sales
  • Manage effectively client relationship by attending clients’ meetings, serving as an interface between clients and the technical team and ensuring that approved Service Level Agreements are adequately met
  • Assist in the execution of marketing campaigns, events, digital marketing, and PR.
  • Provide first line support to clients based on the terms of contracts to achieve prompt resolution of customer complaints
  • Keep accurate and up-to-date records of customers in line with company requirements to ensure accurate database of clients in the portfolio
  • Ensure that Service Level Agreements are prepared in collaboration with the development team in line with business requirements; and implemented to meet customers’ expectations

Key Performance Indicators

  • Meeting the revenue budget
  • Client relationship management and customer satisfaction
  • Customer retention
  • New client conversion
  • Growing revenue
  • Cost of Customer acquisition
  • Sales team response time

Qualifications and Experience

  • Minimum of Bachelor’s degree in Computer Science, Computer Engineering or Marketing or/and Master’s degree in Marketing. Master’s degree in Business Administration or any other related discipline
  • Relevant professional qualifications are required
  • Minimum of 7 years’ experience in a similar role and industry

Functional / Technical Requirements

  • Ability to sell
  • Entrepreneurship spirit with a can-do attitude
  • Strategic and Analytical thinking
  • Influencing and negotiation skills
  • Strong communication and interpersonal skills
  • Creative skills
  • Problem solving skill
  • Goal oriented

Behavioural Competencies

  • Responsibility & Accountability
  • Professionalism
  • Courage
  • Boldness
  • Respectful for others
  • Integrity
  • Passion
  • Results orientation
  • Excellence

Leadership Skills

  • Influence
  • Managing change
  • Problem solving
  • Decision making
  • Managing and influencing others
  • Innovation
  • Setting vision and strategy
  • Understanding and navigating the organization
  • Ethics
  • Drive
  • Communicating effectively
  • Developing Others
  • Building & Maintaining Relationships

Travel Requirements: As required to meet job demands

How to Apply

Qualified and interested applicants should send their application and detailed CV, indicating their past or current and expected remuneration, explicitly indicating the position in the email subject

Only short-listed candidates will be contacted.

Business Administration, ICT and Technology, Sales and Marketing
Updated: February 11, 2020 — 8:22 am