Kenya Orient Insurance Relationship Officer Job in Mombasa

Kenya Orient Insurance Company

Job Title: Relationship Officer – Mombasa

Division / Department: Underwriting & Business Development

Immediate Supervisor: Regional Manager

Overall Responsibility: The position is responsible for the development of new business through recruitment of new accounts and growth of the dormant accounts assigned to them. The relationship officer is the key driver of delivering new business and ensuring growth of new accounts through service and retention.

Key Tasks, Duties and Responsibilities

Focus Area and Key Tasks


  • Acquiring and developing new key accounts
  • Reactivating and growing dormant accounts

KOIL Brand & Products Penetration

  • Leading in development of business partners profit story

Customer Experience

  • Ensure clients are constantly updated on claims process and progress.
  • Ensure top notch customer experience is provided to assigned business partners
  • Ensuring training and increased uptake of all automation initiatives by business partners


  • Ensuring compliance with the Company’s credit policy
  • Support in collecting revenue from key accounts

Loss Ratio

  • Proactively drive quality of business and ensure achievement of set business mix target

Product Mix

  • Responsible for obtaining and providing the correct marketing intelligence to inform product development / customization and pricing
  • Any other duties that may be assigned from time to time.


  • A bachelor’s degree/Diploma in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.
  • COP OR CII (ongoing) or local equivalent (IIK) (ongoing).
  • 2 (two) years’ experience within insurance industry or related fields

Competencies & Skills

  • Relationship building for influence
  • Customer service orientation
  • Industry knowledge
  • Selling–Prospecting & pipe management
  • Effective communication
  • Grit – Go getter
  • Understanding route to market
  • Key account management
  • Strong persuasion

How to Apply:

If you are interested in the position and have the required qualifications, skills and experience, kindly CLICK HERE and apply on or before Friday, February 28th 2020.

We are an equal opportunity employer

Job Summary:
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Job Category
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Company / Organization
Approx. Salary
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Job Details
Job Location

Mombasa, Kenya

Mombasa County

Banking Insurance Investments, Sales and Marketing
Updated: February 18, 2020 — 6:52 pm