Save the Children Regional Humanitarian Information and Communications Coordinator Job in Nairobi, Kenya

Save the Children International

Job Title: Regional Humanitarian Information and Communications Coordinator

Team / Programme: Communications

Location: Nairobi, Kenya

Grade: TBC

Contract Length: 12 months

Child Safeguarding: Level 3 – the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they will be visiting country programs.

Role Purpose: The Regional Humanitarian Information and Communications Coordinator’s role is to manage and deliver vital information and communication products covering the drought/emergency responses across East and Southern Africa with a special focus on the Horn of Africa drought response, EVD/Ebola, South and Sudan to enable timely sharing of targeted information with key stakeholders; potential donors, media, fundraising colleagues, Save the Children Members and staff across Save the Children International.

The role will coordinate outputs such as communications packs, multi-media products, key messages, situation update/reports, dashboards, briefings, fact sheets and other information and communications documents for internal and external stakeholders. This role should ensure sustained visibility of responses and constantly evolving dynamics across the movement, highlighting the needs of children.

Scope of Role:

Reports to: Regional Communications Manager, East and Southern Africa.

Save the Children works in 12 countries in East and Southern Africa (Kenya, Somalia, Uganda, Rwanda, Sudan, South Sudan, Tanzania, Ethiopia, Zambia, Zimbabwe, Mozambique, Malawi) with a current staff complement of approximately 3500 staff and current expenditure of approximately $300 million each year.

The Regional Information and Communications Coordinator will work under the supervision of the Regional Communications Manager, colleagues in the regional and country office, and across the Save the Children movement to ensure we are garnering and delivering vital information and communication products that enables timely sharing and targeted information with key stakeholders, potential donors, media, Fundraising colleagues, Members and staff across Save the Children International.

Staff directly reporting to this post: None at the moment,

Role Dimensions:

  • Consolidate a regional communications strategy for humanitarian work in East and Southern Africa in close coordination with the relevant country offices. Current priority responses include: Horn of Africa, South Sudan and Uganda.
  • Coordinate internal and external communications materials and information management tasks to ensure a platform for member and donor engagement to support fundraising and visibility across Save the Children membership.
  • Support Country Offices to produce, and produce at regional level, a wide range of high quality humanitarian communications, media and information content.
  • Screen all humanitarian communications materials for appropriateness and accuracy including adhering to established and understood guidance on limitations on communications.
  • Represent Save the Children with external contacts and influence critical stakeholders
  • Analyse and effectively communicate complex information to a wider audience.
  • Operate on tight deadlines and use independent judgement within agreed parameters.
  • Demonstrate expert knowledge on information and communications tactics and tools.
  • Produce and coordinate communications and information materials to build the response’s visibility and engagement with Save the Children fundraising colleagues, Members, Regional Office/Centre, partners and relevant stakeholders.
  • Generate evidence and document lessons learnt from various responses and surveys to ensure production of synthesised information that can be used widely.

Key Areas of Accountability:

Information and Communications

  • Produce accurate, clear and consistent regionally coordinated information and communication outputs relating emergency responses in the region– including key messages, Q&A’s, internal email updates, dashboards, factsheets, reactive lines for media and advocacy work.
  • Work with Country Offices to support and leverage their information and communication outputs, including sector reports, fact sheets, key messages
  • Oversee and act as focal point for all visit requests, coordinating approval of requests and ensuring visitors adhere to the visits protocol
  • Work with Country Office communications staff to ensure their individual comms/media response strategies are carried out
  • Social media: lead on sharing information on platforms Save the Children ‘Workplace’ to reach wider audiences and directly engage supporters in our work
  • Oversee, assist in modifying, support and implement both the Regional and Country Office communications strategies for prioritized responses; the Horn of Africa drought response, South Sudan and Uganda.
  • Ensure all information for external use presents accurate information and appropriate images, and does not put Save the Children unnecessarily at risk
  • Available for travel to the field sites to collect case studies and undertake photography commissions and case studies, approved by Country Offices and coordinated with photo/film team as well as the Humanitarian Communications team at the Centre
  • Collaborate with Advocacy colleagues to ensure core messaging is consistent when being shared externally.
  • Manage the production of compelling photo stories, case studies and audio-visual materials from the field to highlight Save the Children`s work, including the commissioning of photography and film when required and in line with SCI policies and procedures (all consent on file and available). Ensure branding and visibility in the materials.
  • Determine how to use various different materials through different communications channels (print, web page, social media, radio, television)
  • Evaluate results and impact of media and communications activities.
  • Ensures adherence to policy and procedure and that the rights of families and children are respected in all materials produced and disseminated (voice, photo, video, written).

Capacity Building

  • Provide support to the country communications and media team as required
  • Build the capacity of country communications staff, freelancers, and interns in story gathering, photography, media training and information management throughout the response and recruiting/inducting new staff in-country as required.


  • Ensure appropriate communications and procedures for media are followed as per Regional Office, Country Office and Global SCI sign-off protocols;
  • Identify media opportunities within Country offices, Regional Office and flag Senior Management team.

Alliances and partnership

In coordination with line manager:

  • Work closely with other organisations involved in the response to develop joint communication and advocacy initiatives when relevant, ensure Save the Children visibility and profiling.
  • Attend meetings and gather info from the UN, cluster, and governments
  • Continue and grow Save the Children’s influence in relevant INGO/government platforms at the regional level such as the IAWG in Communications and Advocacy purposes, SADC, RIASCO and IGAD among others.


  • In coordination with line manager, undertake multi-media commissions and produce content to accompany compelling case studies particularly on our work around child protection, health and nutrition, food security and
  • livelihoods, education. Facilitate film/photo commissions in liaison with response teams and global film/photo team in London.

Behaviours (Values in Practice)


  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.


  • Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically and on a global scale.


  • Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to.


  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks.


  • Honest, encourages openness and transparency; demonstrates highest levels of integrity

Qualifications and Experience


  • Education to BSc/BA level in a relevant subject or equivalent field experience
  • Proven experience of developing and managing the production of communications materials for INGOs or other similar organisations in emergencies and in humanitarian crises for a minimum of 5 years.
  • Can produce accurate, clear and consistent information and communication outputs relating to both programme support and humanitarian situation – including key messages, Q&A’s and factsheets, case studies, press releases, media statements, briefs amongst others
  • Evidence of excellent English verbal and written communication skills for a wide range of different audiences including donors, journalists and the ‘general public’. Ability to strategically target a wide range of audiences is essential.
  • Deep understanding of the East and Southern Africa context as well as Central Africa, specifically the countries in the Horn of Africa, and South Sudan and Uganda, including Congo and particularly relating to international NGO work
  • Excellent relationship building skills in order to work across all Country Offices and various Members
  • The ability to support the communications team in high-pressure situations, with changing deadlines and priorities, and in a complex humanitarian situation;
  • Understanding how to manage strategic media engagement in politically sensitive environments is essential.
  • Experience in leading information and communication flows between emergency responses and a variety of internal and external stakeholders;
  • Proven ability to work with communities and partners to gather case studies, testimonies and information on the humanitarian situation and on programmes.
  • Excellent IT skills, especially in Microsoft Word, technical aptitude in MS Office.
  • Excellent understanding of communication and information needs across fundraising, media and campaigning activities, as well donor and member requirements and standards;
  • Experience in capacity building and managing humanitarian communications teams;
  • Ability to maintain confidentiality and discretion. Politically and culturally sensitive with qualities of patience, tact and diplomacy;
  • An initiative-taking, proactive, inspiring attitude with the ability to manage and prioritise an unpredictable workload and solve problems quickly with limited support;
  • Ability to fact check, proofread, edit and draft materials;
  • The capacity and willingness to be extremely flexible and accommodating in difficult working circumstances.
  • Commitment and interest in Save the Children’s mission, vision and values. In particular, a good understanding of Save the Children mandate and child focus and an ability to ensure this continues to underpin our support


  • Prior experience working in humanitarian contexts
  • Photo editing and graphic design skills. Experience with design and audio-visual software is an advantage;
  • Experience of delivering training, presentations and other capacity building activities to varied audiences

Additional job responsibilities: The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities: The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures;

Child Safeguarding: We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff: The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety: The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

How to Apply

Interested applicants should CLICK HERE to view the profile and apply for this position online.

The advert will close on 26th February 2020

ICT and Technology, NGO and UN
Updated: February 16, 2020 — 2:16 pm