Banking / ICT Industry Call Centre Agents Jobs in Kenya

Our client is in the Banking / ICT Industry seeking to recruit highly motivated Call Centre Agents to join their team.

Duties and Responsibilities

• Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call centre database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level
• Understand the importance and impact of first contact resolution
• Provide timely notifications to Supervisor / Team leader of negative trends, urgency of issue, or extent of required follow up.
• Resolving customer queries on first contact and keeping the promise of query / problem resolution for escalated cases.
• Confirm client information and update on existing databases.
• Update Product Frequently Asked Questions
• Maintains communication equipment by reporting problems.

Job Specifications

• Diploma or Certificate in Customer care or any other field
• At least 1-2 Years’ experience in the Banking / ICT Sector

Knowledge and Competencies (State Skills, Abilities & Traits Required)

• Excellent written and verbal communication skills.
• Dynamic, analytical and self-driven individual with the ability to work under pressure.
• Ability to execute, make decisions, develop strategy, critical thinkers and build relations.

How to Apply

To apply, send your CV and cover letter only to fkariuki@flexi-personnel.com by 1st April 2020 indicating your current gross salary and benefits.

NB: Flexi Personnel does not charge candidates for jobs placement