Banking / ICT Industry Call Centre Agents Jobs in Kenya

               

Our client is in the Banking / ICT Industry seeking to recruit highly motivated Call Centre Agents to join their team.

Duties and Responsibilities

  • Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level
  • Understand the importance and impact of first contact resolution
  • Provide timely notifications to Supervisor / Team leader of negative trends, urgency of issue, or extent of required follow up.
  • Resolving customer queries on first contact and keeping the promise of query / problem resolution for escalated cases.
  • Confirm client information and update on existing databases.
  • Update Product Frequently Asked Questions
  • Maintains communication equipment by reporting problems.

Job Specifications

  • Diploma or Certificate in Customer care or any other field
  • At least 1-2 Years’ experience in the Banking / ICT Sector

Knowledge and Competencies (State Skills, Abilities & Traits Required)

  • Excellent written and verbal communication skills.
  • Dynamic, analytical and self-driven individual with the ability to work under pressure.
  • Ability to execute, make decisions, develop strategy, critical thinkers and build relations.

How to Apply

To apply, send your CV and cover letter only to fkariuki@flexi-personnel.com by 1st April 2020 indicating your current gross salary and benefits.

NB: Flexi Personnel does not charge candidates for jobs placement



Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
Job Expiry Date
Job Details
Job Location
Nairobi

Nairobi, Kenya
N/A

Nairobi County

Kenya
Sales and Marketing
Updated: March 24, 2020 — 4:40 pm